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Troubleshooting
Solutions to common issues, error codes, and step-by-step guides to resolve technical problems.
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Rubbing Noise From the Wheel
In case a customer reaches out saying that there is a rubbing noise coming from the rear wheel, as shown in this video here You can simply explain that it's coming from the drum brake being too tight and needing some adjustment. You can recommend...
Apollo Go: Hook Magnet Falling Off
Currently, the most viable and easiest fix for customers who have had the magnet on their hook fall off is to suggest them to use a small bit of sandpaper to rough up the surface of the hole the magnet sits in and use a strong epoxy to keep the...
Water Buildup Inside the Display
(Can also apply to the Pro) If a customer reaches out after noticing a water buildup in the display (Example Video-be6d8a64-4397-425f-b81e-dd40ce5d2002 (1).mov) You can assure them that the display should be effectively sealed and should not allow...
Controller & Motor temperatures
Many things can affect the controller temperature Ambient temperature The warmer the ambient temperature, the higher the controller operating temperature The weight of the user A heavier rider will require more energy to move increasing the...
Speed Wobble on Your Scooter
A handful of people have reported a slight speed wobble when riding the Pro above 50kmh. This could be caused by the from suspension being too soft. If the front suspension of the Pro is too loose the front of the scooter will sit lower when the...
Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix
Issue: Some Phantom V4X (and late V4) owners have experienced issues with loose main directional/steering column bolts. Here's what the issue looks like: 1000003544-fc6664d4-76fc-4e6e-b87a-53072a227eb0.mp4 Solution: Reapply red Loctite and...
How and When to Perform Motor Detection on Your Apollo Scooter
It is crucial to perform the motor detection as soon as the V3 controller is installed in the scooter!!! It is very important that the wheels of the scooter are completely off the ground for the next steps. First the user should turn on the...
Apollo City: How to lubricate the wheel bearings
How to Lubricate Bearings with Drum Brakes. Scooter Models:. What tools and materials do I need?. • Bearing lubricant. • Tools for drum brake removal. • Safety equipment. How do I access and lubricate the bearings?. • Follow the bearing l
How should a customer proceed if they smell burning wires from their scooter?
Instruct the customer to stop riding their scooter Have them open the deck and take photos to provide to CX Inspect the battery connectors Only once resolved can they resume riding
How to Install Direction Washers and Nuts on City 2024
How to Install Direction Washers and Nuts on City 2024. Overview. This guide explains how to correctly install the washer and bolts on the City 2024 bearing/stem. You will learn the correct order of parts and receive visual and video aids for proper
Understanding Air Loss When Disconnecting an Air Pump
Understanding Air Loss When Disconnecting an Air Pump. Overview. This article explains why some air escapes when you disconnect an air pump from a valve and how you can minimize air loss. Understanding this process helps you maintain the correct air