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Apollo Go: Troubleshooting & Maintenance GuideUpdated 37 minutes ago

To ensure your Apollo Go performs at its best, we have compiled a list of common inquiries, troubleshooting steps, and maintenance tips.

1. Tires & Air Pressure

Issue: Difficulty Inflating or Air Leaks

The Apollo Go uses tubeless tires. Occasionally, if the tire bead does not sit perfectly against the motor rim (100% seal), air can escape, or the tire may refuse to inflate.

  • The "Press & Pump" Technique: To fix this, you must close the gap between the tire and the rim manually. While inflating the tire, press down firmly on the tire with your hand against the floor. This physical pressure helps create a temporary seal, allowing the air pressure to build up and "pop" the tire bead into place.
  • Pump Requirement: Use a pump capable of delivering high pressure (such as a floor pump or air compressor) to ensure the tire seats correctly.
  • Aftermarket Tires: Please be cautious if installing aftermarket tires (e.g., CST 9.5-9.8"). Wider tires often rub against the front fender. The 2026 model tires, for example, are thicker and will rub against the fender of the current Apollo Go unless modifications are made.

2. Motor Performance & Noises

Issue: Error Code E7 or Motor Overheating

Error Code E7 indicates a motor issue or overheating.

  • Step 1: Run Motor Detection. Open your Apollo App and run the "Motor Detection" feature. This diagnostic tool recalibrates the motor and checks for faults.
  • Step 2: Check Connections. If you are comfortable doing so, a "Swap Test" can confirm the issue. Swap the front and rear motor connectors inside the deck. If the issue moves to the other motor, it is a controller issue. If the same motor fails, the motor itself is likely the cause.

Diagnosing Motor Sounds

  • Clicking or "Clacking": If you hear a clack sound during acceleration or regenerative braking, this is often caused by the motor shifting slightly within the swing arm. This is normal wear and tear.
  • Solution: Tighten and torque the motor screws located in the suspension arm.
  • Hissing: A hissing sound coming from the wheel usually indicates a failing motor bearing.
  • Rubbing/Grinding: This is frequently a brake alignment issue rather than a motor issue. To confirm, verify if the noise stops when the brake caliper is adjusted or removed.

Temperature Analysis

  • Normal Heat: It is normal for the controller to reach 100°C and the motor to reach 88°C during a ride of 20–25 minutes.
  • False Overheating: If you see the temperature in the app spike instantly (e.g., from 23°C to 100°C in under 10 seconds), this indicates a faulty internal sensor, not actual overheating.

3. Brakes & Error Code E1

Issue: E1 Error Code on DisplayThe E1 error almost always relates to the brake sensors.

  • Common Cause: The brake handle was not fully retracted (returned to its neutral position) when the scooter was powered on.
  • Solution: Simply push the brake handle back fully to ensure the sensor is not engaged. If the handle was moved or adjusted recently, ensure the wires were not pinched.

4. Suspension & Ride Quality

Issue: Squeaking Sounds

  • Maintenance: If your suspension squeaks, lift the rubber suspension boot and apply a silicone-based lubricant to the moving parts.

Issue: Parts Feeling Loose

  • Front Wheel Play: The Apollo Go features an adaptive suspension design. A slight amount of "play" (movement) in the front wheel is normal.
  • Rear Fork Holes: You may notice two empty holes on the rear suspension fork. These are used during factory assembly for compression. Do not install screws here.

5. Stem & Handlebar Stability

Issue: Stem Wobble

If the handlebar stem feels unstable or wobbly:

  1. Fold the scooter down.
  2. Locate the internal screw inside the folding mechanism.
  3. Tighten this screw using an Allen key to stabilize the front stem.

6. Battery, Charging, & Electronics

Issue: Scooter Won't Turn On or Charge

  • Check the Port: Ensure the easy-plug connector at the charging port is securely connected.
  • Charger Diagnosis:Plug the charger into the wall.
    • Solid Green/Red: Normal operation (Green = Standby/Full, Red = Charging).
    • Flashing Colors (Red/Yellow): The charger is defective and needs replacement.
  • NFC/Park Mode: If your scooter is stuck in "Park" mode or having NFC issues, try plugging and unplugging the charger, or check the app for a firmware update.

Firmware Updates

Keeping your scooter's firmware up to date via the Apollo App is essential. Updates often resolve software bugs, such as signal cutting or NFC latching issues.

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