This means that the battery or the charger is defective. Ask the customer if they have another charger they could try or offer to send one for free to test. If they have one, make sure it's the same voltage! If the problem persists: The problem...

Battery Not Charging & Charger Stays Green

This is caused by residual energy from the capacitor inside the charger which reduces the output ripple of the charger to protect the battery. When the charger is disconnected from the AC power source, the energy (voltage) stored inside the...

Spark or popping when plugging charger to scooter

Charging port problems prevent your scooter from properly accepting a charge. This guide helps you identify symptoms, understand causes, and apply safe fixes before contacting support. Look for these signs that point to charging port trouble rather t

Charging port problems prevent your scooter from properly accepting a charge. This guide helps you identify symptoms, understand causes, and apply safe fixes before contacting support.<h2 id="common-symptoms">Common Symptoms</h2>Look for these signs that point to charging port trouble rather than battery or charger failure.<ul><li>Charger cable feels loose or wiggly in the port, requiring you to hold it at specific angles to maintain connection.</li><li>No charging indicator lights up, or charging starts then stops intermittently.</li><li>Slow or no charge progress shown in the app or display, even after hours plugged in.</li><li>Overheating around the port area during charging attempts.</li><li>Visible damage like bent pins, corrosion, dust buildup, or burn marks inside the port.</li></ul><h2 id="possible-causes">Possible Causes</h2>Issues often stem from everyday wear<ul><li>Debris like dust, lint, sand, or moisture blocking the connection points.</li><li>Physical wear from frequent plugging/unplugging, causing loose fit or bent pins.</li><li>Corrosion or oxidation from water exposure or sweat, common on outdoor scooters.</li><li>Internal wire damage or factory solder joint fatigue.</li><li>Rarely, BMS protection or controller issues mimicking port failure.</li></ul><h2 id="diagnostic-steps">Diagnostic Steps</h2>Follow these safe checks in order&#x2014;no tools or disassembly needed unless comfortable.<ol><li>Visual Inspection: Unplug everything. Use a flashlight to check the port for debris, bent pins, rust, or wiggling. Compare to your model&apos;s normal port appearance.</li><li>Test Charger Setup: Try a different Apollo-compatible charger and outlet. Confirm the charger LED works on another scooter if possible.</li><li>Clean Gently: Power off. Use compressed air or a soft brush/toothpick to remove debris&#x2014;never metal tools. Blow out dust and test.</li><li>Connection Test: Plug in securely. Wiggle the cable&#x2014;if charging drops, the port is compromised. Check app voltage if scooter powers on.</li><li>Voltage Check (Advanced): If app unavailable, use a multimeter on main battery connectors (not port) per Apollo voltage chart for your model.</li></ol><h2 id="troubleshooting-solutions">Troubleshooting Solutions</h2>Start simple; escalate only if needed. Avoid forcing connections.<ul><li>Clean and Dry: As above, then charge 6-8 hours uninterrupted. Many issues resolve here.</li><li>Reseat Connections: Inspect nearby battery cables for looseness; gently unplug/replug if accessible (check your model&apos;s guide).</li><li>BMS Reset: Power off, disconnect battery from controller 2-3 minutes, reconnect, and charge.</li><li>Fuse Check: Locate inline blade fuse under rubber cap&#x2014;replace if blown (dark interior).</li></ul>

Diagnosing Charging Port Issues on Apollo Scooters

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