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For certain models, it is normal that the scooter cannot turn on when it is plugged into the charger. This is a safety feature, to avoid having the scooter operate while still connected to an electrical outlet. The models that cannot turn on while...
This is called Voltage Sag and all battery-powered devices act like this. The real level of the battery appears when the scooter is not moving (when you are not asking a load to the battery). It’s like trying to check the amount of water in your...
Double-check that the range is below the minimum range expected Ask the customer to take a picture/video of the voltage and mileage when the charger light turns green (scooter is fully charged) and to take a picture/video of the voltage and...
Your scooter does not power on when you press the power button. This guide walks you through simple checks and step-by-step tests to isolate the cause and — when possible — resolve it.