Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)Updated 10 days ago

This article explains why some scooter models do not turn on while charging, identifies which models are affected, and clarifies the meaning of charger indicator lights. Understanding these behaviours helps you avoid unnecessary troubleshooting and ensures safe operation.

Understanding Scooter Power Behaviour While Charging

Some scooter models include a safety feature that prevents you from turning them on while they are plugged into the charger. This feature is designed to prevent operation while the scooter is still connected to an electrical outlet.

Models That Cannot Turn On While Charging:

• Apollo Air 2022–2024
• Apollo City 2022–2024
• Apollo Go
• Phantom 2.0
• Phantom 2.0 Stellar

Models That Can Turn On While Charging:

• Apollo Phantom V3-V4-V4x
• Apollo Pro

⚠️ Note: If your scooter is listed under the models that cannot turn on while charging, this is normal operation and not a defect. You do not need to perform any troubleshooting.

Charger Indicator Light Meanings

Refer to the colour coding below to understand the status of your scooter's charger:

Red = Charging in progress

Green = Not charging or fully charged

💡 Tip: If the charger light is green, your scooter is either fully charged or not charging. If you expect it to be charging but see a green light, double-check the connection. Refer to specs on the charger itself for LED colour interpretations.