Low Range on Your Apollo ScooterUpdated a month ago

Troubleshooting Low Range on Your Apollo Scooter

Overview

Not getting the expected range from your Apollo scooter can be frustrating. This article explains what affects your scooter’s range, how you can troubleshoot the issue, and how to collect useful data for support. By following these steps, you’ll better understand your scooter’s performance and help our team assist you faster.

Before You Begin

• Make sure your scooter is fully charged
• Have the Apollo app installed on your phone
• Know your scooter’s model and firmware version

Step 1: Understand What Affects Range

The advertised range for Apollo scooters is based on ideal conditions:

• Rider weight of 70 kg (154 lbs)
• Flat, smooth terrain
• Optimal tire pressure
• Warm weather (about 25°C)
• Steady speed with minimal stops
• Eco mode

Most real-world situations are different. Your range can be affected by:

• Rider weight: Heavier riders use more battery power
• Weather: Cold temperatures reduce battery efficiency
• Tire pressure: Low tire pressure increases rolling resistance
• Terrain: Hills and rough surfaces require more energy
• Riding style: Frequent acceleration or high speeds use more battery

💡 Tip: Check your owner's manual for the recommended tire pressure and keep your tires inflated.

Step 2: Troubleshoot Common Range Issues

1. Check tire pressure: Inflate tires to the recommended PSI.

• Inspect terrain: Try to ride on flat, smooth surfaces.
• Monitor your speed: Riding at top speed drains the battery faster.
• Charge fully: Make sure the scooter is charged until the indicator shows a full battery.
• Check for firmware updates: Update your scooter through the Apollo app.

⚠️ Note: Using the scooter in very cold weather will noticeably reduce range.

Step 3: Perform and Track Range Tests

1. Fully charge your scooter.

• Open the Apollo app and connect to your scooter.
• Start a new ride and record your trip from 100% battery until it reaches about 10-15%.
• Ride in your typical conditions (same route, normal speed).
• Repeat this test twice on different days.

💡 Tip: Try to keep variables (weight carried, route, weather) as consistent as possible between tests.

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Still Need Help?

If you’ve completed the range tests and troubleshooting steps but still have issues, please contact our support team with:

• Your scooter model and serial number
• Screenshots of your range test results from the Apollo app
• Details about your riding conditions (weight, terrain, weather)

This information helps us review your data using the scooter dashboard and provide a solution faster.