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FAQs for New Rider

What's Included with Your Apollo Scooter

When you purchase an Apollo Scooter, you generally receive a charger, a basic multi-tool and an instructions manual included in the box with your scooter. Multi-Tool: The multi-tool includes a set of basic tools to be used for the initial set-up...

Do I need a Fast Charger?

The fast charger serves as a valuable option, especially for quick, emergency charges. However, it's not an absolute necessity. If you adhere to regular charging practices and follow recommended guidelines, the standard charger provided with your...

Do your scooters come with a charger?

Yup! All our scooters come with the appropriate charger in the box when you order. If you require an extra charger, you can purchase them on our website: (((Apollo Fast Charger US StoreCanada Store ))) (((Apollo Charger US StoreCanada Store )))...

Scooter button behavior

Scooters can have different button behaviors depending on the model and year. This guide will cover what the buttons do as well as hidden button sequences that technicians can use. Air 2022 Press power button (1x): Cycle through speed modes Press...

How to Find Your Scooter's Serial Number

If you purchased your scooter after October 2020, you should have a unique identifying serial number for your scooter. Most scooters should have the serial number printed on the bottom of the deck of the scooter, although you can also find it...

Warranty and Registration

How to Check Your Scooter Warranty and Registration Status. Overview. This article explains how your scooter warranty and registration work, and guides you through the steps to verify your warranty status using the app. By following these instruction

Weight Limits & Rider Guidance

Understanding Apollo Scooter Weight Limits & Rider Guidance. Overview. Your safety and your scooter's performance are our top priorities. Every Apollo scooter is designed with a maximum weight limit (or "max load") to ensure structural integrity and

How to Factory Reset Your Scooter Settings via the App

How to Factory Reset Your Scooter Settings via the App. Overview. This article guides you through the process of performing a factory reset on your scooter using the app. Factory resetting can help resolve persistent issues or provide a clean slate f

Which scooter is right for me?

When it comes to choosing the right scooter, it can be overwhelming with all the options available. From brands and models to colors and features, it can be hard to know which one is right for you. Just like buying a car, you want to consider...

Understanding Regenerative (Regen) Braking

https://www.youtube.com/watch?v=T-dJg7LiD8k&list=PLgk4flXZFg5t8zMViQreig1ykPcxo3Z80&index=1 Regen (AKA regenerative braking) converts the kinetic energy (Energy from the mass of the user moving) into electrical energy. Mechanical brake system...

Does Apollo Offer Test Drives?

Yes — but with some important details. Apollo Scooters are available to see in person at over 400 Best Buy stores across Canada and the U.S. However, Best Buy locations do not offer test rides. If you’d like to try an Apollo Scooter before purchasing

Understanding MACH Controllers

Note: New dual motor scooter that have MACH controllers only need 1 controller, unlike legacy models that needed 2 (one for each motor). The MACH controllers can control both the front and rear motor on it's own. The front and rear controllers are...

Do I need to do any brake adjustments out of the box?

The brakes should already be calibrated, but we always recommend that you give them a quick check, to make sure they work flawlessly! Brake adjustment is also part of the regular maintenance of an electric scooter. Refer to the setup guides on our...

Understanding the Apollo Scooter PIN Sharing Process

PIN Sharing Process: When a PIN request is made through the Apollo app, the original owner will receive an email notification to approve or decline the request. This ensures a fair and secure process for both parties. Always Verify Ownership:...

How long do Apollo scooters last for?

The lifespan of Apollo scooters depends on various factors that influence the durability and longevity of their components. Here's an integrated guide on what affects the lifespan, including specific component estimates and influencing factors:...

Life Expectancy (Tires, Battery, Scooter)

Tires: 1000km Battery: 2-5 years depending on usage and maintenance. Scooter: 2-5 years depending on usage and maintenance. The life expectancy of an electric scooter, commonly known as an e-scooter, can be influenced by several factors. Here are...

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

Overview. This article explains the normal behaviour of light intensity fluctuations in the Apollo Phantom 2.0 system. Understanding these changes helps you distinguish between expected operation and signs of potential issues. Normal Light Intensity