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Email: support@apolloscooters.co

Apollo Scooters

Can two riders ride the scooter? No, for safety reasons, scooters should only be ridden by one rider.

Can two riders ride the scooter?No, for safety reasons, scooters should only be ridden by one rider.

General Scooter FAQ

Getting Started

FAQs for New Rider

2026 Models and Availability

Brake Light Always On and Flashing When Braking

Where to Buy Apollo Scooters (Online and In Person)

DOT Display on Apollo Scooters

Park "P" Mode on Apollo Scooters

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controller

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

Apollo Scooters Adjustable and Fixed Position Headlights

Apollo Phantom 2.0 FAQ

Apollo Go FAQ

How To Adjust the Angle Of The Headlight

How can I go faster with my scooter

How to Find Your Scooter's Serial Number

My Scooter’s Screen Looks Scratched

Apollo Scooter and E-bike Kids Lineup

Safe Operating Temperature for Motors

Safe Operating Temperature for the Controller

LUDO Mode on the Apollo Go

User  Manuals

User Manual Overview

Security Features on Apollo Scooters

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Explore 2.0 Teardown

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

How to Check and Maintain Your Apollo Scooter’s Screws, Nuts, and Bolts

How to Perform Bearing Checks on Apollo Scooters

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

What Three Consecutive Continuous Beeps Mean

NFC Card Not Working or Pairing

Apollo Go: Troubleshooting & Maintenance Guide

Damaged Rim and Flat Tires

Apollo Lock – Cable Won’t Retract or Extract

Troubleshooting Stiff Steering or Center Notch on Apollo Scooters

How to Fix Clicking, Creaking or Squeaking Noises on Your Scooter

Apollo Scooter Won't Turn On: Troubleshooting Guide

E1 Error Code

E2 Error Code

E3 Error Code

E4 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

General Guide on How to Troubleshoot Battery

Troubleshooting Sudden Stops, Power Cut-Offs, and No Acceleration

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism Adjustment Screw Won't Turn

Orange Latch Hook Misaligned

How to Adjust the Folding Mechanism

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Stem Light Not Turning ON

Explore 2.0 Headlight/Stem Light Dim or Not Turning Off

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Diagnosing Charging Port Issues on Apollo Scooters

Charging Issues

Apollo Go: Suspension Squeaking Noise

When to Change the Front or Rear Suspension on Your Apollo Go

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Diagnosing and Fixing a Flat Tire (Tubeless)

Understanding Tire Wobble on Electric Scooters

Goo Exploded from the Tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Understanding Air Loss When Disconnecting an Air Pump

What To Do If Your Apollo Scooter Tire Is Punctured And Flat

Understanding Short Air Valves on Your Apollo Scooter

Tire

Phantom 2.0: Loose Fender

Fender Rattling or Clanking Noise

Fender

Kickstand Feels Loose or Rattles

Kickstand

Folding Latch Hinge Broken

Handlebar Buttons Suddenly Stopped Working

Handlebar Assembly

Bent Motor Rim Guide: Causes, Effects, and Solutions

How to Increase Cable Slack on Go Rear Motor

How to Fix the Rear Motor Wire on the Explore 2.0

Motor Stuttering During Acceleration or Braking

Motor Noise While on Standby

How to Perform Motor Detection (Calibration) on Apollo Scooters

Motor

Troubleshooting Sticky Scooter Throttles

Throttles

How to Loosen Stubborn Screws, Nuts, and Bolts on Scooters

Hardware

Troubleshooting

Scooter Battery Upgrade Possibility

Phantom 2.0 Fast Charging Times (52V and 60V Stellar)

Battery Specs for Each Apollo Scooter Models

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Should I plug the charger into the wall or into the scooter first?

Charging Best Practices

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Checking Website Inventory Availability

Phantom 2.0 Suspension Upgrade

Brake Lever Compatibility

Apollo Phantom 2.0 and Legacy Phantom Compatibility

Mirror compatibility

Phantom V2 Motor Compatibility

Common Accessory FAQ

Can You Upgrade Phantom 2.0 52V Mechanical Brakes to Hydraulics?

Parts, Accessories & Upgrades

How to Submit Photos for a Warranty Claim

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers

General Scooter FAQUpdated 3 months ago