Warranty and RegistrationUpdated 22 days ago

How to Check Your Scooter Warranty and Registration Status

Overview

This article explains how your scooter warranty and registration work, and guides you through the steps to verify your warranty status using the app. By following these instructions, you’ll know whether your scooter is covered and how to check your warranty details.

Before You Begin

1. Make sure you have access to the Apollo App
2. Ensure your scooter is connected to the app.

Understanding Warranty Start Dates

Your warranty begins based on where you purchased your scooter:

1. Direct Purchase: If you bought the scooter directly from us, the warranty starts from the day it was delivered.
2. Distributor Purchase: If you bought the scooter from a distributor, the warranty starts from the day of purchase.

💡 Tip: Registration is usually automatic if you purchased directly from us, or when you first connect your scooter to the app.

How to Verify Your Warranty in the App

Follow these steps to check your warranty status:

1. Open the Apollo App
2. Go to Settings.
3. Select My Scooters.
4. Tap on your scooter from the list.
5. Tap on Warranty to view your warranty details.

Verification

• You should see your scooter’s warranty information displayed in the app.
• Confirm that the warranty start date matches your delivery or purchase date, depending on where you bought your scooter.

Troubleshooting

Issue: Warranty Start Date Is Incorrect

Solution: If the warranty start date does not match your delivery or purchase date, contact our support team with your proof of purchase.

Additional Information

• Registration is handled automatically in most cases, so manual registration is not required unless otherwise specified.

Need More Help?

If you have any questions or concerns, please don't hesitate to contact our A-Team at [email protected]