How to Find Your Scooter's Serial NumberUpdated 9 days ago

Your scooter's serial number is a unique identifier needed for warranty claims, support tickets, theft reports, and recall verification. You can locate it directly on the scooter, in the Apollo app, or on the original packaging.

Method 1: Check Underneath the Scooter

The serial number is typically printed on a sticker or engraved on the scooter's frame.

Follow these steps:

1. Turn off the scooter and place it on a stable surface.
2. Carefully flip the scooter over or tilt it to inspect the underside of the deck.
3. Look for a barcode sticker or metal plate with a string of letters and numbers (e.g., "5132098765432").

Method 2: Check the Apollo App

If you've previously paired your scooter with the app, the serial number is stored digitally.

To view it:

1. Open the Apollo app and navigate to Sidebar.
2. Select your scooter from the list.
3. Tap Scooter Details to reveal the serial number field.[web:5]

Method 3: Check the Original Packaging

Many customers keep their scooter's original box, which also displays the serial number.

Simply locate the barcode label on the box exterior - the serial number appears alongside model information and other specs.[web:5]

Pro Tips

• Photograph it: Take a clear photo of the serial number (from all locations) and save it securely in your phone or cloud storage.
• Record it safely: Write down or type the serial number and store it with your purchase receipt.
• Multiple locations: Some Apollo models may have the serial number stamped on both the deck and stem/handlebar assembly.