The Apollo App interface appears too large, elements are cut off, or screens don’t fit on the device display. Example: Buttons are off-screen, text overflows, or you must scroll horizontally to see full content. Symptoms. Causes. Solution. The issue

Apollo App UI Appears Zoomed or Doesn’t Fit on Screen

The Apollo mobile app frequently disconnects from the scooter and fails to reconnect over Bluetooth. Resolve Bluetooth instability by refreshing the phone’s Bluetooth stack, cleaning up connections, and re-pairing the scooter.Recommended actions:

<p id="isPasted">The Apollo mobile app frequently disconnects from the scooter and fails to reconnect over Bluetooth.</p><h2 id="symptoms"><strong><span style="font-size: 16px;">Symptoms</span></strong></h2><ul><li>App repeatedly disconnects during rides or shortly after connecting.</li><li>App fails to reconnect unless the app or phone is restarted.</li><li>Bluetooth pairing appears successful but data (speed, battery, ride stats) stops updating.</li></ul><h2 id="causes"><span style="font-size: 16px;"><strong>Causes</strong></span></h2><ul><li>Mobile device Bluetooth cache conflicts or too many saved devices.</li><li>App-to-scooter pairing corruption within the Apollo app.</li><li>Mobile OS power/battery optimization closing the app or Bluetooth services.</li><li>Temporary scooter BLE module hang that resolves with a soft reset.</li><li>Interference from nearby Bluetooth devices or dual connections.</li></ul><h2 id="solution"><span style="font-size: 16px;"><strong>Solution</strong></span></h2><p>Resolve Bluetooth instability by refreshing the phone&#x2019;s Bluetooth stack, cleaning up connections, and re-pairing the scooter.<br>Recommended actions:</p><ul><li>Clear old/unused Bluetooth devices from the phone&#x2019;s Bluetooth settings.</li><li>Restart the mobile device and ensure OS/app are up to date.</li><li>Re-establish the app connection by removing the scooter from the Apollo app and adding it back.</li><li>Disable battery optimization for the Apollo app and allow Bluetooth permissions.</li><li>As an extra step, power cycle the scooter and, if needed, disconnect the handlebar assembly for a few minutes to soft reset the BLE module.</li></ul><h2 id="troubleshooting-steps"><span style="font-size: 16px;"><strong>Troubleshooting Steps</strong></span></h2><ul><li>Verify the Apollo app and phone OS are updated to the latest versions.</li><li>In phone Bluetooth settings, forget unused devices and the scooter, then restart the phone.</li><li>In the Apollo app, remove the scooter from My Devices, then add it back and complete pairing.</li><li>Disable battery optimization/low power mode for the Apollo app and allow it to run in the background.</li><li>Move away from areas with heavy interference; turn off other nearby Bluetooth devices temporarily.</li><li>Power cycle the scooter; if disconnects persist, disconnect the handlebar assembly for 2&#x2013;3 minutes, then reconnect and test.</li><li>Test connection with a second phone if available to isolate a device-specific issue.</li></ul>

Apollo App Constantly Disconnecting from Scooter

If your Apollo scooter isn’t connecting to the Apollo app, don’t worry — it’s usually a Bluetooth or pairing issue that can be resolved in just a few minutes. This guide will help you identify why the connection isn’t working and how to get your scoo

<p id="isPasted">If your Apollo scooter isn&#x2019;t connecting to the Apollo app, don&#x2019;t worry &#x2014; it&#x2019;s usually a Bluetooth or pairing issue that can be resolved in just a few minutes. This guide will help you identify why the connection isn&#x2019;t working and how to get your scooter reconnected.</p><h2 id="step-1-check-if-the-app-detects-your-scooter">Step 1: Check if the App Detects Your Scooter</h2><p>When you open the Apollo app and attempt to connect, the app scans for nearby scooters through Bluetooth.</p><ul><li><strong>If the app doesn&#x2019;t see your scooter:</strong><ol><li>Make sure Bluetooth is turned on and your scooter is powered on.</li><li>Move your phone closer to the scooter (within 1 meter).</li><li>Close and reopen the Apollo app, then try scanning again.</li><li>If your phone can&#x2019;t detect the scooter after multiple tries, continue to <a href="#step-3-reset-the-bluetooth-module">Step 3</a>.</li></ol></li></ul><h2 id="step-2-if-the-app-asks-for-a-pin">Step 2: If the App Asks for a PIN</h2><p>If your scooter appears in the app but you&#x2019;re asked for a PIN:</p><ul><li><p><strong>If you&#x2019;ve used the app before:</strong><br>Enter your existing PIN to reconnect.</p></li><li><p><strong>If you purchased the scooter second-hand:</strong><br>You&#x2019;ll need the original PIN from the previous owner. If they don&#x2019;t remember it, you can use the <strong>Reset PIN</strong> option in the app to generate a new one. The reset process is fully automated and doesn&#x2019;t require support intervention.</p></li></ul><h2 id="step-3-reset-the-bluetooth-module">Step 3: Reset the Bluetooth Module</h2><p>If the app can&#x2019;t find your scooter, or if you recently replaced the display or handlebar assembly, it&#x2019;s possible the Bluetooth profile changed. This means the scooter&#x2019;s internal Bluetooth UUID no longer matches what&#x2019;s saved in your app.</p><p>Here&#x2019;s how to fix it:</p><ol><li>Open the Apollo app and remove your scooter from your account.</li><li>Turn off your scooter.</li><li>Disconnect the display or handlebar assembly for a few minutes to allow the Bluetooth module to reset.</li><li>Reconnect the assembly and power the scooter back on.</li><li>Open the Apollo app and scan for scooters again &#x2014; it should now appear as a new device.</li></ol><h2 id="step-4-reconnect-and-verify">Step 4: Reconnect and Verify</h2><p>Once your scooter reappears:</p><ol><li>Select it in the app.</li><li>Enter your PIN (or create a new one if you just reset it).</li><li>Wait for the confirmation message showing a successful connection.</li></ol><p><br></p>

What to Do When the App Won’t Connect to Your Scooter

Navigation audio in the Apollo Scooters app interrupts music but plays through the phone speaker instead of connected Bluetooth headphones while riding. This occurs on Android devices like the Samsung Galaxy S25 Ultra, even when Media Output is set c

<p>Navigation audio in the Apollo Scooters app interrupts music but plays through the phone speaker instead of connected Bluetooth headphones while riding. This occurs on Android devices like the Samsung Galaxy S25 Ultra, even when Media Output is set correctly. It&apos;s typically a phone audio routing issue, not an app problem.</p><h2 id="symptoms">Symptoms</h2><ul><li>Music pauses correctly for navigation prompts.</li><li>Navigation voice comes from phone speaker, not Bluetooth headphones/earbuds.</li><li>Affects navigation during rides with headphones connected.</li></ul><h2 id="troubleshooting-steps">Troubleshooting Steps</h2><h3 id="step-1-verify-media-output">Step 1: Verify Media Output</h3><ol><li>Swipe down from the top of the screen to open Quick Settings.</li><li>Tap <strong>Media output</strong>.</li><li>Select your connected Bluetooth headphones from the list.</li></ol><p><strong>Note:</strong> If already set to headphones, proceed to Step 2.</p><h3 id="step-2-enable-separate-app-sound">Step 2: Enable Separate App Sound</h3><ol><li>Go to <strong>Settings &gt; Sounds and vibration</strong>.</li><li>Tap <strong>Separate app sound</strong> and turn it on.</li><li>Select the Apollo Scooters app (or Google Maps if integrated).</li><li>Choose your Bluetooth headphones as the audio device.</li></ol><p>This routes navigation audio specifically to headphones while other apps (e.g., music) can use different outputs.</p><h3 id="additional-checks">Additional Checks</h3><ul><li>Ensure Bluetooth headphones are fully paired and connected.</li><li>Test with another navigation app (e.g., Google Maps standalone) to isolate.</li><li>Restart the Apollo app and phone after changes.</li><li>Update the Apollo Scooters app via Google Play Store for latest navigation fixes.</li></ul><h2 id="prevention-tips">Prevention Tips</h2><ul><li>Always check Media Output before rides with multiple audio sources.</li><li>Use Separate App Sound for consistent app-specific routing.</li><li>Mount phone securely with Quad Lock for app dashboard visibility during navigation.</li></ul>

Navigation Audio Plays Through Phone Speaker Instead of Headphones (Android)

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

App Troubleshooting

App Integration & Functionality

2026 Models and Availability

Brake Light Always On and Flashing When Braking

Where to Buy Apollo Scooters (Online and In Person)

DOT Display on Apollo Scooters

Park "P" Mode on Apollo Scooters

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controller

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

Apollo Scooters Adjustable and Fixed Position Headlights

Apollo Phantom 2.0 FAQ

Apollo Go FAQ

General Scooter FAQ

How To Adjust the Angle Of The Headlight

How can I go faster with my scooter

How to Find Your Scooter's Serial Number

My Scooter’s Screen Looks Scratched

Apollo Scooter and E-bike Kids Lineup

Safe Operating Temperature for Motors

Safe Operating Temperature for the Controller

LUDO Mode on the Apollo Go

FAQs for New Rider

User  Manuals

User Manual Overview

Getting Started

Security Features on Apollo Scooters

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Explore 2.0 Teardown

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

How to Check and Maintain Your Apollo Scooter’s Screws, Nuts, and Bolts

How to Perform Bearing Checks on Apollo Scooters

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

What Three Consecutive Continuous Beeps Mean

NFC Card Not Working or Pairing

Apollo Go: Troubleshooting & Maintenance Guide

Damaged Rim and Flat Tires

Apollo Lock – Cable Won’t Retract or Extract

Troubleshooting Stiff Steering or Center Notch on Apollo Scooters

How to Fix Clicking, Creaking or Squeaking Noises on Your Scooter

Apollo Scooter Won't Turn On: Troubleshooting Guide

E1 Error Code

E2 Error Code

E3 Error Code

E4 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

General Guide on How to Troubleshoot Battery

Troubleshooting Sudden Stops, Power Cut-Offs, and No Acceleration

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism Adjustment Screw Won't Turn

Orange Latch Hook Misaligned

How to Adjust the Folding Mechanism

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Stem Light Not Turning ON

Explore 2.0 Headlight/Stem Light Dim or Not Turning Off

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Diagnosing Charging Port Issues on Apollo Scooters

Charging Issues

Apollo Go: Suspension Squeaking Noise

When to Change the Front or Rear Suspension on Your Apollo Go

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Diagnosing and Fixing a Flat Tire (Tubeless)

Understanding Tire Wobble on Electric Scooters

Goo Exploded from the Tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Understanding Air Loss When Disconnecting an Air Pump

What To Do If Your Apollo Scooter Tire Is Punctured And Flat

Understanding Short Air Valves on Your Apollo Scooter

Tire

Phantom 2.0: Loose Fender

Fender Rattling or Clanking Noise

Fender

Kickstand Feels Loose or Rattles

Kickstand

Folding Latch Hinge Broken

Handlebar Buttons Suddenly Stopped Working

Handlebar Assembly

Bent Motor Rim Guide: Causes, Effects, and Solutions

How to Increase Cable Slack on Go Rear Motor

How to Fix the Rear Motor Wire on the Explore 2.0

Motor Stuttering During Acceleration or Braking

Motor Noise While on Standby

How to Perform Motor Detection (Calibration) on Apollo Scooters

Motor

Troubleshooting Sticky Scooter Throttles

Throttles

How to Loosen Stubborn Screws, Nuts, and Bolts on Scooters

Hardware

Troubleshooting

Scooter Battery Upgrade Possibility

Phantom 2.0 Fast Charging Times (52V and 60V Stellar)

Battery Specs for Each Apollo Scooter Models

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Should I plug the charger into the wall or into the scooter first?

Charging Best Practices

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Checking Website Inventory Availability

Phantom 2.0 Suspension Upgrade

Brake Lever Compatibility

Apollo Phantom 2.0 and Legacy Phantom Compatibility

Mirror compatibility

Phantom V2 Motor Compatibility

Common Accessory FAQ

Can You Upgrade Phantom 2.0 52V Mechanical Brakes to Hydraulics?

Parts, Accessories & Upgrades

How to Submit Photos for a Warranty Claim

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers