Apollo App Constantly Disconnecting from ScooterUpdated 20 days ago

The Apollo mobile app frequently disconnects from the scooter and fails to reconnect over Bluetooth.

Symptoms

• App repeatedly disconnects during rides or shortly after connecting.
• App fails to reconnect unless the app or phone is restarted.
• Bluetooth pairing appears successful but data (speed, battery, ride stats) stops updating.

Causes

• Mobile device Bluetooth cache conflicts or too many saved devices.
• App-to-scooter pairing corruption within the Apollo app.
• Mobile OS power/battery optimization closing the app or Bluetooth services.
• Temporary scooter BLE module hang that resolves with a soft reset.
• Interference from nearby Bluetooth devices or dual connections.

Solution

Resolve Bluetooth instability by refreshing the phone’s Bluetooth stack, cleaning up connections, and re-pairing the scooter.
Recommended actions:

• Clear old/unused Bluetooth devices from the phone’s Bluetooth settings.
• Restart the mobile device and ensure OS/app are up to date.
• Re-establish the app connection by removing the scooter from the Apollo app and adding it back.
• Disable battery optimization for the Apollo app and allow Bluetooth permissions.
• As an extra step, power cycle the scooter and, if needed, disconnect the handlebar assembly for a few minutes to soft reset the BLE module.

Troubleshooting Steps

• Verify the Apollo app and phone OS are updated to the latest versions.
• In phone Bluetooth settings, forget unused devices and the scooter, then restart the phone.
• In the Apollo app, remove the scooter from My Devices, then add it back and complete pairing.
• Disable battery optimization/low power mode for the Apollo app and allow it to run in the background.
• Move away from areas with heavy interference; turn off other nearby Bluetooth devices temporarily.
• Power cycle the scooter; if disconnects persist, disconnect the handlebar assembly for 2–3 minutes, then reconnect and test.
• Test connection with a second phone if available to isolate a device-specific issue.