To purchase spare parts for your Apollo Scooter, please select from the links below! Apollo Air 2022 Spare Parts Apollo Air 2023-2024 Spare Parts Apollo Go Spare Parts Apollo City 2022 ( Single Motor) Spare Parts Apollo City 2022 ( Dual Motor)...

Purchasing Spare Parts for Your Scooter

Yes, the following options are available! ((( Apollo Air Upgrade Kit {{ #asset 228210739055282 }} To purchase, please use the links below! US Store: Apollo Air Handlebar Upgrade Kit Cad Store: Apollo Air Handlebar Upgrade Kit Only compatible with...

Can I upgrade my scooter?

As of August 2023, we have discontinued the individual sale of spare parts. Our new focus is on offering spare part assemblies for newer models, which are thoughtfully curated collections of spare parts typically needed together for various repair...

How to Request Spare Parts Not Listed on the Website

If you purchased your Apollo electric scooter from Apollo Scooters Canada or Apollo Scooters USA, please use the website to browse the spare parts If you need help finding the parts you need, you can use our new Parts Selector tool! For customers...

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

The following models are discontinued: Apollo Pro 2020 + parts ( As of January 25th 2024) Apollo Air 2021 + parts ( As of January 25th 2024) Apollo Air Pro 2021 + parts (As of January 25th 2024) Apollo Explore 2021 + parts ( As of March 13th 2024)...

Discontinued Apollo Scooter Models and Replacement Parts

It's essential to determine whether an item is in stock before making a purchase. This guide will demonstrate how to check the availability of a specific item. For Scooters: Verify the Shipping Date To determine whether a scooter is currently in...

Checking Website Inventory AvailabilityIt&apos;s essential to determine whether an item is in stock before making a purchase. This guide will demonstrate how to check the availability of a specific item.For Scooters: Verify the Shipping DateTo determine whether a scooter is currently in stock, look for the &quot;(In-stock)&quot; indication on its product page. If a scooter is unavailable, it will be labeled as &quot;Sold Out.&quot; For units available for Pre-Order, check the expected shipping date provided in brackets.<img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092416-88fc23e9-a0f3-48d4-bbac-eb03456e9ac4-c_screenshot_2023-12-05_at_5.38.19_pm.png" class="fr-fic fr-dib"> For items other than scooters:To verify the availability of accessories, spare parts, upgrade kits, and merchandise, observe the purchase button. If the item is in stock, the purchase button will be active. If the accessory is currently unavailable, the purchase button will reflect its status as &#x201C;Sold Out&#x201D;<img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092416-c9bbc286-a166-4ecc-97e4-188e07ed8495-c_screenshot_2023-12-05_at_5.51.53_pm.png" class="fr-fic fr-dib"> How to Receive Notifications When an Item is Back in Stock or Available for Preorder:If an item is currently out of stock, you have the option to subscribe to an email notification. This feature will keep you informed when the item is back in stock or available for preorder. Simply click on &quot;Notify when available or for pre-order,&quot; enter your email address, click on &quot;Notify Me,&quot; and voila! We&apos;ll ensure you receive an update once available.<img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092416-9637d7ea-0db9-4ea7-86e3-a914f89df801-c_screenshot_2023-12-05_at_6.02.32_pm.png" class="fr-fic fr-dib"> <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Need More Help?If you have any questions or concerns, please don&apos;t hesitate to contact our A-Team at <a href="mailto:support@apolloscooters.co">support@apolloscooters.co</a>

Checking Website Inventory Availability

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

Details on available parts and accessories, compatibility information, and upgrade guides.

Parts, Accessories & Upgrades

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

How to Find Your Scooter's Serial Number

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controllers

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

FAQs for New Rider

User  Manuals

User Manual Overview

Getting Started

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

How and When to Perform Motor Detection on Your Apollo Scooter

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

Understanding Air Loss When Disconnecting an Air Pump

E1 Error Code

E3 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Your Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Charging Issues

Apollo Go: Suspension Squeaking Noise

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Troubleshooting Tubeless Tire Issues on Your Apollo Scooter

Understanding Tire Wobble on Electric Scooters

Goo exploded from the tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Tire

Phantom 2.0: Loose Fender

Fender

Kickstand Feels Loose or Rattles

Kickstand

Troubleshooting

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Charging Practices & Safety

Battery & Charging

What is the new 10,000km warranty on the frame?

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers

Are Flat Tire Punctures Covered by Warranty?

How to Transfer Your Apollo Scooter Warranty

Warranty Coverage

Submitting Extend Claim

Understanding Extended Warranty Coverage

Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Extended Warranty

Return & Cancellation Policy

Return and Exchange Policy for Upgrade Kits

Exchange Policy

How do I exchange my scooter?

Can I exchange a refurbished/OB scooter?

Can I return my used scooter for a refund?

Return

Warranty Coverage for Open Box and Refurbished Scooters

Open Box & Refurbished Models

Open Box & Refurbished

Apollo Ship+ Policy

Purchasing Ship+

Ship+ Cancellation

Submitting Ship+ Claim

Ship+

What happens if my order is lost in shipping or stolen?

Lost & Stolen

Getting Parts Under Warranty for Discontinued Scooters

Parts & Replacements

Warranty & Support

Payment

Financing

Which financing options do you have?

How does Affirm financing work?

Why was my payment declined?

Locating Tax Numbers on Invoices

Missing Order Confirmation Email After Credit Card Charge

Payment & Financing

Understanding Our Order Processing Schedule

Pre-Orders

Orders

General Shipping FAQ

Location-Specific Shipping FAQ

Understanding Standard Shipping Times

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

Which shipping carriers do you use?

What does my shipping status mean?

Shipping Information and Delivery

How to Handle a Failed Delivery Attempt

Shipping

Orders, Payments & Shipping

How to Download & Install the Apollo Scooters App

How to Check App Versions on iOS and Android Devices

Apollo Scooter App Compatibility Guide

How to Record Your Ride in the Apollo App

How to Disengage Park "P" Mode

How to Delete Your Mobile App Account

How to Access or Reset Your Scooter PIN

What should I do if my scooter is stolen?

How to Connect Your Apollo Scooter to the Apollo App

Phantom 2.0 – Scooter Stuck in P Mode / App Won’t Recognize

App Troubleshooting

App Integration & Functionality

How to redeem Apollo Amps?

Does Apollo have a loyalty program?

I don’t see my AMPS in my account!

Why isn’t my promo code working?

Does Apollo have an affiliate program?

How do I become a reviewer?

Apollo x Sellit9 Trade-In Program

Community, Loyalty & Programs

What happens if I have any issues with my scooter after it is repaired by a Certified Shop?

What certifications/training do Certified Shops have to work on Apollo Scooters?

What types of repairs can Certified Shops do?

Repairs & Certified Shops