How to Get Spare Parts for Apollo Scooters Purchased from Retailers or WholesalersUpdated a month ago

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Overview

This article explains how you can obtain spare parts for your Apollo electric scooter if you purchased it from a wholesaler or retailer, rather than directly from Apollo Scooters Canada or USA. You'll find step-by-step instructions for both direct and indirect purchases, warranty considerations, and what to do if parts are out of stock.

Getting Spare Parts: Direct Purchase from Apollo

If you bought your Apollo scooter directly from Apollo Scooters Canada or Apollo Scooters USA:

1. Visit the Apollo Scooters website.

• Browse the spare parts section to find the components you need.
• Use the Parts Selector tool on the website for help identifying specific parts.

💡 Tip: The Parts Selector tool can help you quickly find the correct part for your scooter model.

Getting Spare Parts: Retailer & Wholesaler Purchases

If you purchased your scooter from a retailer (such as Best Buy) or from a wholesaler outside the US/Canada:

Important Information

• Retailers and wholesalers are responsible for providing spare parts and warranty coverage for the scooters they sell.
• Apollo is not directly responsible for warranty claims or spare part availability for purchases made through retailers or wholesalers.

Wholesaler Responsibilities

Wholesalers are responsible for purchasing and supplying:

• Scooters
• Spare parts
• Accessories

Parts Allocation Process

• Apollo recommends that wholesalers include a percentage allocation of spare parts with their wholesale orders.
• Wholesalers may choose to:
• Follow Apollo's recommended allocation
• Set their own allocation levels

What to Do If Parts Are Out of Stock

Under Warranty

• The wholesaler is responsible for providing spare parts during the warranty period.
• Any delays in receiving parts will depend on the wholesaler’s purchasing schedule.

Not Under Warranty

• You can purchase spare parts directly from apolloscooters.com.
• Additional air shipping charges will apply for orders shipped from Canada or the US.
• You may choose whether to order directly from Apollo.

⚠️ Note: Wholesalers and retailers are responsible for both warranty coverage and parts availability for their customers. Apollo will attempt to accommodate requests when possible, but is not obligated to fulfill warranty claims for products purchased through third parties.

Related Articles

• Related articles to be added.

Still Need Help?

If they are unable to assist, please contact our support team at [email protected] with the following information:

• Description of the issue and steps you've already tried
• Where you purchased your scooter (Apollo, retailer, or wholesaler)
• Order number and product details
• Proof of purchase