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Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or RetailersUpdated 9 days ago
Apollo provides warranty coverage for scooters purchased directly from Apollo, Best Buy, or Amazon (Canada/USA).
These purchases qualify for Apollo's Limited Warranty, handled directly by our support team.
For scooters bought through other distributors (local or overseas), those distributors are responsible for warranty coverage—not Apollo.
Warranty Eligibility by Purchase Source
| Purchase Source | Warranty Handled By | Apollo Coverage? |
|---|---|---|
| Apollo Scooters | Apollo | ✅ Yes |
| Best Buy (Canada/USA) | Apollo | ✅ Yes |
| Amazon (Canada/USA) | Apollo | ✅ Yes |
| Other Authorized Distributors | Distributor | ❌ No |
| Local/Overseas Distributors | Distributor | ❌ No |
| Unauthorized Sellers (Liquidation Sellers) | Seller | ❌ No |
Proof required: Order number, receipt, original owner status, and serial number.
How to File a Claim (Apollo/Best Buy/Amazon Purchases)
- Gather: Order #, serial #, photos/videos of defect.
- Submit via Support Portal or [email protected].
- Repair options: Self-repair, Apollo Hub (shipping costs apply), or Certified Shop.
Do NOT contact Best Buy/Amazon for warranty—route through Apollo.
Other Distributors
- Contact your local/overseas distributor directly for their warranty terms.
- Apollo cannot assist with non-authorized channel purchases.