Apollo Scooters Limited WarrantyUpdated 2 days ago

This policy is valid as of January 7, 2026.

Our 12 month limited warranty ensures that owning a scooter is a smooth and easy process. In the event that issues do occur, we designed this policy to be generous and support our customers in getting the necessary help as quickly as possible. Please read on for further details.

This policy is part of our General Terms & Conditions, which you can find here:

• Canada Terms and Conditions
• US Terms and Conditions

WARRANTY SCOPE & COVERAGE PERIODS

All Apollo electric scooters (“Scooters”) purchased directly from Apollo or from an Authorized Repair Centre are covered against manufacturing defects as follows:

Limited Component Warranty

• ONE (1) YEAR coverage on original scooter components listed as covered parts, starting from the date the scooter is received by the customer.

Frame Warranty

10,000 km Frame Warranty

For scooters purchased on or after June 1, 2023, Apollo provides a 10,000 km Frame Warranty for the original owner.

• Covers structural defects in the frame, deck, and stem

• Kickstand excluded

• Applies only to models sold after June 1, 2023

Eligible models include:

• Apollo Go (2024)

• Apollo Air (2023 / 2024)

• Apollo City (2023 / 2024)

• Apollo Phantom (2023 / 2024)

• Apollo Phantom Pro

• Apollo Phantom 2.0

• Apollo Explore 2.0

All models purchased before June 1, 2023 remain eligible for a 1-year frame warranty only.

Lifetime Frame Warranty – 2026 Models

For new 2026 models purchased on or after January 1, 2026, Apollo provides a Lifetime Frame Warranty for the original owner.

Eligible models include:

• Apollo Dash

• Apollo City Stellar

• Apollo City 2.0

• Apollo Go Stellar

FRAME WARRANTY – WHAT IS COVERED

The Frame Warranty covers defects in materials or workmanship that compromise the structural integrity of the scooter.

Covered structural issues include:

• Cracks in frame welds

• Cracks along the deck or stem due to material fatigue

• Structural bending or deformation not caused by impact

• Failure of weld points or joints

• Separation of welded or bonded frame sections

• Manufacturing defects affecting structural integrity

Not covered under Frame Warranty:

• Cosmetic damage (scratches, dents, discoloration, rust)

• Damage caused by crashes, impacts, stunts, or collisions

• Water damage, misuse, or improper maintenance

• Unauthorized repairs or modifications

• Corrosion due to environmental exposure or improper storage

• Bent components caused by physical impact (e.g., curb strikes)

• Kickstand-related issues

Apollo reserves sole discretion to determine whether damage qualifies as a covered structural defect.

WARRANTY REPLACEMENT OUTCOME (FRAME CLAIMS)

If a Frame Warranty claim is approved:

1. Apollo will first offer an open-box refurbished replacement scooter in equal or better condition.

2. If no suitable refurbished unit is available, Apollo will provide a new replacement unit at no cost for the unit itself.

SPECIAL WARRANTY EXTENSIONS

Customers who purchased an Apollo Phantom 2.0 (Stellar or 52V) on pre-order before March 1, 2025, receive an extended 24-month limited warranty. All other terms, exclusions, and conditions continue to apply.

WARRANTY ELIGIBILITY CONDITIONS

This warranty applies only if:

• The scooter was purchased directly from Apollo or an Authorized Distributor

• Proof of original purchase is provided (order number and purchaser name)

• The customer is the original owner

• The claim is made within the applicable warranty period

• The scooter has not been excluded under the terms below

This warranty applies to new, open-box, and refurbished scooters.

The limited warranty is applicable to the list of covered repair services, which includes the following:

• The remaining parts of the scooter are considered wear & tear and are not included in the limited warranty as they are not manufacturing defects.

• The frame warranty on the scooter frame includes any structural damage to the frame that are considered defects in material or workmanship. The frame warranty will exclude any cosmetic damage like scratches or dents.

Important Terms

• The estimated price may differ slightly across the various models and the condition of the scooter after inspection. The prices and time shown are based on a normally maintained scooter with no other complications which may cost more time and effort to repair/replace parts.

• If the defect is not reported within the timelines above, the components will not be covered by warranty.

• Prices are exclusive of any sales tax, shipping charges, and Expedite Delivery & Protection to and from our repair centre.

• For scooters deemed covered under the limited warranty, the costs in the above table will be waived. If, upon inspection, your limited warranty is deemed to be void, you will be responsible for the cost of the repair service and and components required to complete the repair.

Shipping Costs for Repairs - Warranty & Other

Repair Shipping (To Apollo)

When shipping your scooter to our Apollo Repair Centre, you will need to create a return label and you will be responsible for the shipping costs. We require that you ship the scooter in the original box, or a box that is purchased from us. If you do not package the scooter correctly and it arrives damaged, you will be responsible for any additional repair costs, including any necessary materials such as new box, bubble wrap, and foam inserts to return the scooter to you safely.

Return Shipping (Back to customer)

Once your scooter is repaired, our A-Crew will create a return label and ship the scooter back to you. You will be responsible for the shipping costs. Please refer to the Return Policy for updated standard shipping costs for each scooter model.

Component Shipping (Covered under warranty)

If you feel comfortable repairing the scooter yourself, our A-Team will create a shipping label on your behalf and ship the replacement component to you. You will be responsible for the shipping costs, but the Limited Warranty will cover the cost of the replacement part.
 
IT REMAINS THE SOLE DISCRETION OF THE APOLLO ENGINEERING TEAM TO DETERMINE WHETHER THE CORE COMPONENT OR SCOOTER ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY. APOLLO RESERVES THE RIGHT TO VOID THE LIMITED WARRANTY IF IT IS DEEMED THAT THE CUSTOMER BREACHED THE TERMS OF THE WARRANTY AS OUTLINED IN THE EXCLUSIONS SECTION.

Warranty Costs at Certified Shops

You have the option to go to any Apollo Certified Shop for warranty and non-warranty repairs.

Certified Shops are authorized to charge their standard hourly and diagnostic rates. If the Certified Shop charges more than Apollo's rate for warranty repairs, you will be responsible for paying the difference.

More information about Apollo Certified Shops and their rates can be found at the bottom of these pages:

• Canada Terms and Conditions
• US Terms and Conditions

Spare Parts Warranty Period

Spare parts are covered for a period ranging up to 90 days following the purchase of the product, depending on the component and the type of install.

Apollo will replace any component that is deemed to be defective or damaged, except in case of user error. The warranty covers the listed products and follows the terms below:

Spare parts can be assessed and found defective directly by Apollo only. For defective spare parts installed by Apollo, Apollo will cover labour for repairs within 30 days. For defective spare parts installed by the customer, Apollo will not cover labour and the customer will be responsible for labour fees.

The same exclusions as Apollo’s Limited Warranty apply to all spare parts and upgrade kits.

Exclusions

Apollo Limited Warranty does not cover the following:

• Normal wear and tear of any covered component

• The cost of shipping to and from an Apollo repair centre and any other associated shipping costs (courier insurance, Apollo Expedite Delivery & Shipping)

• The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed for repair shipping. The original box is required for returns.)

• Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance, extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Apollo

• Accessories or upgrades

• Failure to download and install the mobile device application updates

• Failure to perform maintenance or service at appropriate intervals as specified in the product instructions provided with the product
  Improper installation of the Phantom Upgrade Kit

• Screws, loss of screws, stripped screws due to over forcing

• Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)

• Unauthorized service centre repairs or parts will not be covered if damage, failure, or loss occurs
  Incurred costs for use including Uber rides or public transportation that results in loss of time, consequential, special, punitive or incidental loss, or damage to personal property

• Any product rusting, blemishes, loss of colour due to sun exposure over time of usage, or any cosmetic damage that does not affect the performance of the scooter

• For any orders that have received a chargeback and that are currently under investigation, the warranty will be voided until the chargeback is resolved. If a chargeback on a scooter order is resolved in the customer’s favour, the scooter becomes Apollo’s property and must be returned to Apollo. If resolved in Apollo’s favour, the customer remains its owner and warranty is reinstated.

• For any warranty claims where the customer does not complete the required troubleshooting steps or provide requested information, the warranty assessment will be paused until the materials are received. If the customer submits the required information, the warranty process will resume. If the information is not provided, Apollo may be unable to proceed with the warranty claim.
• For any warranty claims where a customer has published demonstrably false or materially misleading information about Apollo or the product, and such statements interfere with Apollo’s ability to assess or resolve the claim, the warranty will be temporarily paused until the misinformation is corrected or removed. If the information is corrected, the warranty process will resume. If the customer refuses to correct demonstrably false statements that impede the assessment of the claim, Apollo may be unable to proceed with the warranty determination.

Lost or Damaged During Shipping

Apollo offers the option to purchase additional Expedite Delivery & Protection to cover the value of your scooter in transit.

If your order is lost during shipping and you purchased Expedite Delivery & Protection, we will send you an open box replacement in same or better condition.

If your order is damaged during shipping and you purchased Expedite Delivery & Protection, please refer to the Expedite Delivery & Protection policies here for more information on the details of the policy and how to submit a claim.

If your order is lost or damaged during shipping to one of our repair centres, you assume full risk for the package Apollo will not provide any reimbursement. We strongly recommend you insure the contents of your delivery with the courier.

If your order is lost or damaged during shipping from one of our repair centres to you, we will do our best to coordinate with the carrier in order to recovering the scooter and find a resolution. Please contact our support team.

Claims Process

APOLLO WILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

Limited Warranty Claims

In order to effectively help you get the repair or replacement part needed under the limited warranty, you must do the following: 

1. If you haven't contacted our A-team yet, please email us with the following information to help us determine warranty eligibility:

   • Order number

   • Scooter model

   • Scooter serial number

   • Description of the issue

   • Video or photo of the issue

2. If you're in a city with a Certified Shop, you will receive contact and booking details for convenient service. If not, our team will assist you with shipping instructions to send your item to one of our warehouse locations for repair.

3. When your scooter arrives at one of our Repair Centers, our team will run through an Eligibility Check to ensure that your scooter is still covered by warranty. In order to be eligible for the warranty you need to meet the following requirements:

   • Claim is received no more than 1 year from the scooter’s delivery date.

   • You are the original purchaser of the scooter or have the order name and name of the original purchaser.

   • You do not meet any of the list of exclusions listed above in the Exclusions section.

4. If our team determines the component is in fact defective and needs replacement, your claim will be covered.

5. If your scooter is brought in for repair and it is determined that the warranty is void for any reason including to but not limited to water damage, failed inspection due to abuse, or if you are not original owner, you will be responsible for any costs associated with servicing the scooter including parts and labour charges. Please refer full Terms and Conditions:

   • Canada Terms and Conditions
   • US Terms and Conditions

Legal

Owner's Responsibility

As a purchaser and owner of an electric scooter, we ask that all customers do their due diligence before purchasing a scooter to understand the maintenance needs required for these machines. Electric scooters will always require tightening screws, cleaning to avoid rust and squeaky brakes, and proper winter storage. Our A-Team is always here to help if you have any questions regarding maintenance - we always rather you ask than try it yourself. You are required to keep your scooter box with you (you may need a repair or maintenance in the future and boxes are expensive to ship). We require that you ship the scooter in the original box and packaging for returns.

Apollo Scooters has the right to amend this policy at any time.