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We understand unexpected situations may arise, leading to order cancellations/returns. We prioritize due diligence to minimize returns. We encourage the use of self-service options like our scooter quiz, our customer support team, and Test Drives...
Yes, upgrade kits can be returned or exchanged, provided they haven't been used or installed on the scooter. If a used or installed accessory is returned, it won't be eligible for return or exchange, and the customer will need to cover the return...
If the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this exchange process. Regular return fees are waived for exchanges on most scooters*. You will only pay the 3% payment proces
Exchange Process. Step 1: Submit Exchange Request. If the scooter is unused and within 14 days of delivery, you can initiate an exchange through our online self-serve portal:. US Return PortalCanada Return Portal. Enter your order number and associat
Yes, if the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this exchange process. All regular return fees are waived for exchanges! You will only pay the 3% payment processing fee.
Unfortunately, as it is mentioned in our Return policy, we do not accept any returns of used scooters due to the depreciation in value a scooter gets once it travels (even if its one mile). Our team really does its absolute best to make this policy c