Payment. OverviewApollo Scooters provides several secure and convenient payment methods for customers purchasing electric scooters and accessories online. This article covers accepted payment options, currencies, promo codes, gift cards, sales tax, a

PaymentOverview Apollo Scooters provides several secure and convenient payment methods for customers purchasing electric scooters and accessories online. This article covers accepted payment options, currencies, promo codes, gift cards, sales tax, and payment troubleshooting.1. Accepted Payment Methods<ul><li>Credit and Debit Cards: Visa, MasterCard, American Express, and other major cards.</li><li>Digital Wallets: PayPal, Shop Pay, and Google Pay.</li><li>Gift Cards: Apollo Scooters gift cards can be redeemed at checkout on the official site.</li><li>Multiple Payments: Customers may request split payment by contacting support before purchase.</li></ul>2. Currency Details<ul><li>United States: Prices are displayed and processed in USD at apolloscooters.co.</li><li>Canada: Prices are displayed and processed in CAD at apolloscooters.ca.</li><li>Currency Display: The site automatically shows prices in your local currency.</li></ul>3. Promo Codes &amp; Discounts<ul><li>Enter promo or coupon codes during checkout for discounts on eligible products.</li><li>If a code doesn&#x2019;t work, check validity, expiration, and order eligibility. For help, contact support.</li></ul>4. Sales Tax<ul><li>Calculated automatically at checkout based on delivery address and local regulations.</li><li>Estimated before you submit payment.</li></ul>5. Gift Cards<ul><li>Available for purchase online; redeemable for any Apollo product.</li><li>Enter the gift card code at checkout for balance and payment.</li></ul>6. Payment Troubleshooting<ul><li>Declined Card: Verify details, check available funds, contact your bank if needed.</li><li>Technical Issues: Try a different browser/device; clear cookies; if persistent, contact support.</li><li>Promo Code Problems: Confirm eligibility; support can manually assist if codes don&#x2019;t apply.</li></ul>Note: For region-specific differences (US/Canada), always make sure you&#x2019;re shopping on the correct Apollo Scooters site.

Payment

Apollo Scooters offers flexible financing solutions to help customers get their dream scooter without paying the full amount upfront. Depending on your location, you can choose from trusted financing partners that provide convenient payment plans tai

Apollo Scooters offers flexible financing solutions to help customers get their dream scooter without paying the full amount upfront.&#xA0;Depending on your location, you can choose from trusted financing partners that provide convenient payment plans tailored to your needs.<h2 id="available-financing-partners">Available Financing Partners</h2>For Customers in the United States:<ul><li>Affirm</li><li>Katapult</li></ul>For Customers in Canada:<ul><li>Affirm</li><li>Sezzle</li></ul>For Customers in Australia:<ul><li style="font-weight: bold;">We do not offer financing options at this time.</li></ul>These partners allow you to split your purchase into manageable payments over time, helping you budget without stress.<h2 id="how-to-apply-for-financing-at-checkout">How to Apply for Financing at Checkout</h2>When you&#x2019;re ready to complete your purchase, simply select your preferred financing option (Affirm, Katapult, or Sezzle) as your payment method during checkout.<img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025112115-fdb1c1a2-51df-4f88-ae7e-5eed232e847e-screenshot%202025-11-21%20at%2010.37.57.png" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025112115-867b5377-0a22-4b3b-a882-ecde9eaa220c-screenshot%202025-11-21%20at%2010.38.14.png" class="fr-fic fr-dib">You&#x2019;ll be guided through a quick application process directly on their secure platform &#x2014; no lengthy forms or waiting!Once approved, you can complete your purchase and enjoy your items right away while paying over time.<h2 id="financing-troubleshooting">Financing Troubleshooting</h2>If you encounter any issues during the financing application or checkout process, here are some helpful resources to guide you:<ul><li>Affirm Help Center: <a href="https://help.affirm.com/">https://help.affirm.com</a></li><li>Katapult Support: <a href="https://katapult.com/support">https://katapult.com/support</a></li><li>Sezzle Help Center: <a href="https://sezzle.com/help">https://sezzle.com/help</a></li></ul>These official pages cover common questions, troubleshooting tips, and contact options for personalized support.Important DisclaimerPlease note that financing approval, eligibility, interest rates, and terms vary by provider and are subject to credit approval. Interest rates and fees may apply depending on your creditworthiness and the financing plan you select. We encourage you to review the specific terms and conditions on the financing partner&#x2019;s website before applying.

Financing

We have a partnership with Affirm to provide financing options. This allows you to set up payment plans for purchasing a single big-ticket item or multiple items such as a new electric scooter, accessories, or upgrades. You have the flexibility to...

How Financing Works

When making a substantial purchase ($1000 or more), it's not uncommon for the initial payment attempt to encounter issues. If you're facing challenges such as your card being declined or discrepancies in zip codes, please follow these steps to...

We understand how frustrating it can be when your credit card payment doesn&#x2019;t go through. Don&#x2019;t worry &#x2014; you&#x2019;re not alone, and we&#x2019;re here to help you figure out what might have happened!Common Reasons Why Credit Card Payments Are Declined<ol><li>Insufficient Funds or Credit Limit Reached: Your card may not have enough available credit or funds to cover the payment amount.</li><li>Incorrect Card Information: Double-check that your card number, expiration date, CVV code, and billing address are entered correctly.</li><li>Expired Card: If your card has expired, payments will be declined until you update your payment method.</li><li>Bank or Card Issuer Restrictions: Sometimes, your bank may block a transaction for security reasons or due to unusual activity.</li><li>Daily Transaction or Spending Limits: Some cards have limits on how much you can spend or how many transactions you can make in a day.</li><li>Technical Issues: Network problems or system errors can occasionally cause payment failures.</li><li>Card Not Activated: New cards often need to be activated before use.</li></ol>What Can You Do?<ul><li>Verify your card details carefully.</li><li>Contact your bank or card issuer to check for any holds or restrictions.</li><li>Try using a different payment method if possible.</li><li>Wait a few minutes and try again in case of a temporary technical issue.</li></ul>DisclaimerPlease note that we do not have direct access to your bank or credit card information and cannot resolve issues related to your card issuer. For specific details about your declined payment, please contact your bank or credit card company directly. Our support team can assist with troubleshooting on our end but cannot override bank decisions or payment declines.

Why Was My Credit Card Payment Declined?

Locating Tax Numbers on Invoices. If you require Apollo's Tax Numbers of Tax IDs, they can be found in the order confirmation email. Refer to the screenshot below:.

Locating Tax Numbers on InvoicesIf you require Apollo&apos;s Tax Numbers of Tax IDs, they can be found in the order confirmation email. Refer to the screenshot below:&#xFEFF;<img data-fr-image-pasted="true" data-testid="editor-image" src="https://content.api.getguru.com/files/view/b8caee86-0926-47df-b7f7-fdeb63bb2ee6" alt="Screenshot 2023-04-13 at 6.53.34 PM.png" class="fr-fic fr-dii"><div data-testid="Block Edit Menu" contenteditable="false"><div data-testid="PopoverImage">Expand ImageDownload ImageCopy Link to Image</div></div>

Locating Tax Numbers on Invoices

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

Payment & Financing

Orders, Payments & Shipping

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

How to Find Your Scooter's Serial Number

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controllers

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

Apollo Scooters Adjustable and Fixed Position Headlights

Apollo Phantom 2.0 FAQ

Apollo Go FAQ

General Scooter FAQ

How To Adjust the Angle Of The Headlight

FAQs for New Rider

User  Manuals

User Manual Overview

Getting Started

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

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Can I take my scooter on the airplane?

Legal & Compliance

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Explore 2.0 Teardown

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

How to Check and Maintain Your Apollo Scooter’s Screws, Nuts, and Bolts

How to Perform Bearing Checks on Apollo Scooters

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

How and When to Perform Motor Detection on Your Apollo Scooter

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

What Three Consecutive Continuous Beeps Mean

E1 Error Code

E2 Error Code

E3 Error Code

E4 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Your Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

Trouble shooting a battery - General guide

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism Adjustment Screw Won't Turn

Orange Latch Hook Misaligned

Folding Mechanism Adjustment Guide

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Stem Light Not Turning ON

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Charging Issues

Apollo Go: Suspension Squeaking Noise

When to Change the Front or Rear Suspension on Your Apollo Go

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Diagnosing and Fixing a Flat Tire (Tubeless)

Understanding Tire Wobble on Electric Scooters

Goo Exploded from the Tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Understanding Air Loss When Disconnecting an Air Pump

Tire

Phantom 2.0: Loose Fender

Fender Rattling or Clanking Noise

Fender

Kickstand Feels Loose or Rattles

Kickstand

Folding Latch Hinge Broken

Handlebar Assembly

Bent Motor Rim Guide: Causes, Effects, and Solutions

When to perform a motor detection

Motor

Troubleshooting Sticky Scooter Throttles

Throttles

How to Loosen Stubborn Screws, Nuts, and Bolts on Scooters

Hardware

Troubleshooting

Scooter Battery Upgrade Possibility

Phantom 2.0 Fast Charging Times (52V and 60V Stellar)

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Should I plug the charger into the wall or into the scooter first?

Charging Best Practices

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Discontinued Apollo Scooter Models and Replacement Parts

Checking Website Inventory Availability

Phantom 2.0 Suspension Upgrade

Brake Lever Compatibility

Apollo Phantom 2.0 and Legacy Phantom Compatibility

Parts, Accessories & Upgrades

Apollo 10,000km Warranty on Frame

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers