Apollo offers a different warranty coverage period on Open Box and Refurbished models to ensure that we are able to provide spare parts for repair on our legacy models. Refer to the product page for confirmation of the warranty period for that...

Apollo offers a different warranty coverage period on Open Box and Refurbished models to ensure that we are able to provide spare parts for repair on our legacy models.Refer to the product page for confirmation of the warranty period for that specific scooter unit.The warranty that is offered on these models is as follows:A THREE (3) MONTH warranty on Discontinued and Refurbished (Open Box) scooter models offered for sale and purchased directly from Apollo Scooters for reasonable use of the scooter against defects in material or workmanship on all original components of the scooter, except for the scooter frame, from the date of deliveryThis only applies to Legacy and Discontinued models.<ul><li>New - A new unit purchased from the Apollo website. Currently this includes all 2024 models.</li><li>Current - An unit purchased as an OB, but the unit is still a current model that is listed on the Apollo website. Currently this includes all 2024 models. If they are resold as OBs after return, they are considered Current.</li><li>Legacy - A unit purchased as an OB that is from a previous year. Currently this includes 2023 models for which we are still carrying the 2024 models. For example, the City 2023 (we have the 2024 listed as New)</li><li>Discontinued - A unit purchased as an OB where we no longer carry the model. For example, the Apollo Ghost.</li></ul>For example:<ul><li>An Apollo City 2024 is sold on November 18th and returned on November 25th. This unit is categorized as a &quot;Like New&quot; after inspection. When someone purchases this OB, the unit will come with the standard 12 Month Limited Warranty.</li><li>An Apollo City 2023 that is categorized as &quot;Lightly Used&quot; is sold on November 18th. Since this unit is a Legacy model, it will come with a reduced 3 month warranty.</li><li>An Apollo Ghost that is categorized as an &quot;Like New&quot; is sold on November 18th. Since the Ghost is discontinued, this unit will come with a reduced 3 month warranty.</li></ul><img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092221-22cfa031-37a4-4283-b295-57d322dfe073-screenshot%202024-02-21%20at%2010.36.04%20am.png" class="fr-fic fr-dib">This 3 month warranty covers all components that are outlined in the standard 12 Month Limited Warranty.For the full terms &amp; conditions, you can access our <a href="https://apolloscooters.co/pages/terms_conditions" rel="noreferrer" target="_blank" style=" text-decoration: none;">General Terms &amp; Conditions</a> here.<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>

Warranty Coverage for Open Box and Refurbished Scooters

At Apollo, our commitment is to offer customers a diverse range of options, accommodating various preferences and budgets. Throughout the purchasing process, on the product page, you'll encounter various versions of the scooter available for...

<h2 data-test="card-title" id="isPasted">Open Box &amp; Refurbished Models</h2><div data-test="question-card-description">At Apollo, our commitment is to offer customers a diverse range of options, accommodating various preferences and budgets. Throughout the purchasing process, on the product page, you&apos;ll encounter various versions of the scooter available for selection, including Like-New, lightly used, or Used (Minor Cosmetic Damage). We&apos;re here to provide guidance on the meanings of these terms and how they might perfectly align with your specific needs. As shown in the photo below:</div><img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092415-c606dd81-48ba-4135-a3c2-0cd3eeff74de-c_screenshot_2023-12-05_at_6.41.39_pm.png" class="fr-fic fr-dib"><h3 id="isPasted">Open-Box Scooters:</h3>Open-box scooters are scooters that have been returned by customers. Please rest assured that our dedicated team thoroughly examines each open-box unit to guarantee its proper working condition. These scooters usually have less than 1 kilometer of mileage or none at all.Refurbished Scooters:Refurbished scooters are units with less than 100 kilometres of mileage. Our skilled tech team conducts a comprehensive inspection to ensure these scooters meet high standards of quality and performance before being made available for resale.<h3 id="applying-discounts-to-open-boxrefurbished-scooters">Applying discounts to Open Box/Refurbished Scooters:</h3>An open-box purchase is already considered a discounted offer on its own. Therefore, it cannot be combined with additional coupon codes, discounts, or free accessory coupon codes in the same transaction. Warranty InformationApollo offers a different warranty coverage period on Open Box and Refurbished models to ensure that we are able to provide spare parts for repair on our legacy models.Refer to the product page for confirmation of the warranty period for that specific scooter unit.The warranty that is offered on these models is as follows:A THREE (3) MONTH warranty on Discontinued and Refurbished (Open Box) scooter models offered for sale and purchased directly from Apollo Scooters for reasonable use of the scooter against defects in material or workmanship on all original components of the scooter, except for the scooter frame, from the date of deliveryThis only applies to Legacy and Discontinued models.<ul><li>New - A new unit purchased from the Apollo website. Currently this includes all 2024 models.</li><li>Current - An unit purchased as an OB, but the unit is still a current model that is listed on the Apollo website. Currently this includes all 2024 models. If they are resold as OBs after return, they are considered Current.</li><li>Legacy - A unit purchased as an OB that is from a previous year. Currently this includes 2023 models for which we are still carrying the 2024 models. For example, the City 2023 (we have the 2024 listed as New)</li><li>Discontinued - A unit purchased as an OB where we no longer carry the model. For example, the Apollo Ghost.</li></ul>For example:<ul><li>An Apollo City 2024 is sold on November 18th and returned on November 25th. This unit is categorized as a &quot;Like New&quot; after inspection. When someone purchases this OB, the unit will come with the standard 12 Month Limited Warranty.</li><li>An Apollo City 2023 that is categorized as &quot;Lightly Used&quot; is sold on November 18th. Since this unit is a Legacy model, it will come with a reduced 3 month warranty.</li><li>An Apollo Ghost that is categorized as an &quot;Like New&quot; is sold on November 18th. Since the Ghost is discontinued, this unit will come with a reduced 3 month warranty</li></ul> <img src="https://attachments.gorgias.help/JEmYL2nVJj2oMgQ3/hc/VvEzB7NjWAG7beky/2025092415-d2bd4eba-3cb0-4bc6-8f81-805ccaaaf83d-screenshot%202024-02-21%20at%2010.36.04%20am.png" class="fr-fic fr-dib">This 3 month warranty covers all components that are outlined in the standard 12 Month Limited Warranty.For the full terms &amp; conditions, you can access our <a href="https://apolloscooters.co/pages/terms_conditions" rel="noreferrer" target="_blank" style=" text-decoration: none;">General Terms &amp; Conditions</a> here.<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Need More Help?If you have any questions or concerns, please don&apos;t hesitate to contact our A-Team at <a href="mailto:support@apolloscooters.co">support@apolloscooters.co</a>

Open Box & Refurbished Models

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

Open Box & Refurbished

Warranty & Support

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

How to Find Your Scooter's Serial Number

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controllers

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

FAQs for New Rider

User  Manuals

User Manual Overview

Getting Started

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

How and When to Perform Motor Detection on Your Apollo Scooter

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

Understanding Air Loss When Disconnecting an Air Pump

E1 Error Code

E3 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Your Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Charging Issues

Apollo Go: Suspension Squeaking Noise

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Troubleshooting Tubeless Tire Issues on Your Apollo Scooter

Understanding Tire Wobble on Electric Scooters

Goo exploded from the tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Tire

Phantom 2.0: Loose Fender

Fender

Kickstand Feels Loose or Rattles

Kickstand

Troubleshooting

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Discontinued Apollo Scooter Models and Replacement Parts

Checking Website Inventory Availability

Parts, Accessories & Upgrades

What is the new 10,000km warranty on the frame?

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers

Are Flat Tire Punctures Covered by Warranty?

How to Transfer Your Apollo Scooter Warranty

Warranty Coverage

Submitting Extend Claim

Understanding Extended Warranty Coverage

Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Extended Warranty

Return & Cancellation Policy

Return and Exchange Policy for Upgrade Kits

Exchange Policy

How do I exchange my scooter?

Can I exchange a refurbished/OB scooter?

Can I return my used scooter for a refund?

Return

Apollo Ship+ Policy

Purchasing Ship+

Ship+ Cancellation

Submitting Ship+ Claim

Ship+

What happens if my order is lost in shipping or stolen?

Lost & Stolen

Getting Parts Under Warranty for Discontinued Scooters

Parts & Replacements

Payment

Financing

Which financing options do you have?

How does Affirm financing work?

Why was my payment declined?

Locating Tax Numbers on Invoices

Missing Order Confirmation Email After Credit Card Charge

Payment & Financing

Understanding Our Order Processing Schedule

Pre-Orders

Orders

General Shipping FAQ

Location-Specific Shipping FAQ

Understanding Standard Shipping Times

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

Which shipping carriers do you use?

What does my shipping status mean?

Shipping Information and Delivery

How to Handle a Failed Delivery Attempt

Shipping

Orders, Payments & Shipping

How to Download & Install the Apollo Scooters App

How to Check App Versions on iOS and Android Devices

Apollo Scooter App Compatibility Guide

How to Record Your Ride in the Apollo App

How to Disengage Park "P" Mode

How to Delete Your Mobile App Account

How to Access or Reset Your Scooter PIN

What should I do if my scooter is stolen?

How to Connect Your Apollo Scooter to the Apollo App

Phantom 2.0 – Scooter Stuck in P Mode / App Won’t Recognize

App Troubleshooting

App Integration & Functionality

How to redeem Apollo Amps?

Does Apollo have a loyalty program?

I don’t see my AMPS in my account!

Why isn’t my promo code working?

Does Apollo have an affiliate program?

How do I become a reviewer?

Apollo x Sellit9 Trade-In Program

Community, Loyalty & Programs

What happens if I have any issues with my scooter after it is repaired by a Certified Shop?

What certifications/training do Certified Shops have to work on Apollo Scooters?