Apollo offers the option to purchase additional Ship+ Service to cover the value of your scooter in transit. If you purchased Ship+ and your scooter is lost in shipping or has been stolen, click the links below to submit a claim! US StoreCanada...

What happens if my order is lost in shipping or stolen?

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

Lost & Stolen

Warranty & Support

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

First Ride Guide

Initial Charging on Your Apollo Scooter

First Ride

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

How to Find Your Scooter's Serial Number

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controllers

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

FAQs for New Rider

User  Manuals

User Manual Overview

Getting Started

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

How and When to Perform Motor Detection on Your Apollo Scooter

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

Understanding Air Loss When Disconnecting an Air Pump

E1 Error Code

E3 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Your Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Charging Issues

Apollo Go: Suspension Squeaking Noise

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Troubleshooting Tubeless Tire Issues on Your Apollo Scooter

Understanding Tire Wobble on Electric Scooters

Goo exploded from the tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Tire

Phantom 2.0: Loose Fender

Fender

Kickstand Feels Loose or Rattles

Kickstand

Troubleshooting

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Discontinued Apollo Scooter Models and Replacement Parts

Checking Website Inventory Availability

Parts, Accessories & Upgrades

What is the new 10,000km warranty on the frame?

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers

Are Flat Tire Punctures Covered by Warranty?

How to Transfer Your Apollo Scooter Warranty

Warranty Coverage

Submitting Extend Claim

Understanding Extended Warranty Coverage

Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Extended Warranty

Return & Cancellation Policy

Return and Exchange Policy for Upgrade Kits

Exchange Policy

How do I exchange my scooter?

Can I exchange a refurbished/OB scooter?

Can I return my used scooter for a refund?

Return

Warranty Coverage for Open Box and Refurbished Scooters

Open Box & Refurbished Models

Open Box & Refurbished

Apollo Ship+ Policy

Purchasing Ship+

Ship+ Cancellation

Submitting Ship+ Claim

Ship+

Getting Parts Under Warranty for Discontinued Scooters

Parts & Replacements

Payment

Financing

Which financing options do you have?

How does Affirm financing work?

Why was my payment declined?

Locating Tax Numbers on Invoices

Missing Order Confirmation Email After Credit Card Charge

Payment & Financing

Understanding Our Order Processing Schedule

Pre-Orders

Orders

General Shipping FAQ

Location-Specific Shipping FAQ

Understanding Standard Shipping Times

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

Which shipping carriers do you use?

What does my shipping status mean?

Shipping Information and Delivery

How to Handle a Failed Delivery Attempt

Shipping

Orders, Payments & Shipping

How to Download & Install the Apollo Scooters App

How to Check App Versions on iOS and Android Devices

Apollo Scooter App Compatibility Guide

How to Record Your Ride in the Apollo App

How to Disengage Park "P" Mode

How to Delete Your Mobile App Account

How to Access or Reset Your Scooter PIN

What should I do if my scooter is stolen?

How to Connect Your Apollo Scooter to the Apollo App

Phantom 2.0 – Scooter Stuck in P Mode / App Won’t Recognize

App Troubleshooting

App Integration & Functionality

How to redeem Apollo Amps?

Does Apollo have a loyalty program?

I don’t see my AMPS in my account!

Why isn’t my promo code working?

Does Apollo have an affiliate program?

How do I become a reviewer?

Apollo x Sellit9 Trade-In Program

Community, Loyalty & Programs

What happens if I have any issues with my scooter after it is repaired by a Certified Shop?

What certifications/training do Certified Shops have to work on Apollo Scooters?