First Ride Guide. Welcome to your first Apollo Scooter ride! This guide will help you prepare for your first journey, cover essential safety checks, and give you riding tips to keep each ride enjoyable, safe, and smooth. Before You Ride. Wear Your He

First Ride GuideWelcome to your first Apollo Scooter ride! This guide will help you prepare for your first journey, cover essential safety checks, and give you riding tips to keep each ride enjoyable, safe, and smooth.<hr>Before You Ride<ul><li>Wear Your Helmet: Always wear a certified helmet before riding. Over 90% of new riders skip this step&#x2014;don&#x2019;t be one of them.</li><li>Review Your Manual: Familiarize yourself with your scooter&#x2019;s features, controls, and recommended maintenance practices.</li><li>Check Local Laws: Ensure you know the electric scooter regulations in your area, including speed limits, where you can ride, and age requirements.</li><li>Inspect Your Scooter: Perform a pre-ride check:<ul><li>No loose parts or wobbles</li><li>No visible cracks or damage</li><li>Tire pressure is correct and tread is good</li><li>Brakes are responsive</li><li>Battery is charged for your planned trip.</li></ul></li><li>Adjust Brakes &amp; Controls: Test the accelerator and brakes. Adjust drum brakes for strength and responsiveness. Familiarize yourself with both the throttle and regen brake levers.</li></ul><hr>Scooter Setup<ul><li>Unboxing &amp; Assembly:<ul><li>Raise the stem until it locks in place; attach handlebars securely.</li><li>Connect communication cables as shown in the manual.</li><li>Double-check all fasteners from your toolkit are tight.</li></ul></li><li>Charge Up: Plug the charger into the wall, then into your scooter. Never leave it charging unattended overnight.</li><li>App Setup: Download the Apollo app for ride tracking, unlocking top speed, performance customization, and easy access to diagnostics. Configure speed limits and try out navigation features.</li></ul>&#x2139;&#xFE0F; Please review the Unboxing and Setup articles for your scooter model. <hr>Your First Ride<ul><li>Find a Safe Practice Area: Start in an empty parking lot or quiet street. Avoid busy roads on your very first ride.</li><li>Kick Off &amp; Go: Push the kickstand up, kick off from the ground, and gently engage the throttle for acceleration.</li><li>Foot Position: Stand with feet staggered and knees slightly bent for balance. Adjust as you ride for comfort and control.</li><li>Start Slow: Use beginner mode (if available) and avoid top speeds. Practice accelerating, braking, and turning gently.</li><li>Test Brakes: Practice emergency stops and gentle braking in a safe area before heading into traffic.</li><li>Visibility: Make sure your scooter&apos;s lights are on&#x2014;Apollo models offer the iconic &quot;Beam&quot; for extra roadside visibility.</li></ul><hr>Safety &amp; Riding Tips<ul><li>Ride Defensively: Assume cars and pedestrians don&#x2019;t see you. Signal turns, slow down in complex environments, and yield when in doubt.</li><li>Obey Road Rules: Follow posted speed limits and stay in designated areas.</li><li>Stay Alert: Keep your eyes on the road and avoid riding with headphones. Never use your phone while riding.</li><li>Battery &amp; Range: Track battery use via the Apollo app and avoid letting the battery run low during your ride.</li><li>Weather &amp; Terrain: Go slow and avoid slick surfaces when wet. Use gradual throttle and brakes for stability.</li></ul><hr><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Need More Help?If you have any questions or concerns, please don&apos;t hesitate to contact our A-Team at <a href="mailto:support@apolloscooters.co">support@apolloscooters.co</a>

First Ride Guide

How to Perform the Initial Charging on Your Apollo Scooter. Overview. This article explains how to correctly perform the initial charging of your Apollo Scooter. Proper first-time charging helps maintain battery health and ensures you get the best pe

Initial Charging on Your Apollo Scooter

Contact Us 

Email: support@apolloscooters.co

Apollo Scooters

First Ride

Getting Started

Apollo Air Unboxing and Setup

Apollo Explore 2.0 Unboxing and Setup

Apollo City Unboxing and Setup

Apollo Go Unboxing and Setup

Apollo Phantom 2.0 Unboxing and Setup

Apollo Phantom V3-V4 Unboxing and Setup

Apollo Pro Unboxing and Setup

Proper Installation of Apollo Headset Stem Screws

Unboxing and Setup

What's Included with Your Apollo Scooter

Do I need a Fast Charger?

Do your scooters come with a charger?

Scooter button behavior

How to Find Your Scooter's Serial Number

Warranty and Registration

Weight Limits & Rider Guidance

How to Factory Reset Your Scooter Settings via the App

Which scooter is right for me?

Understanding Regenerative (Regen) Braking

Does Apollo Offer Test Drives?

Understanding MACH Controllers

Do I need to do any brake adjustments out of the box?

Understanding the Apollo Scooter PIN Sharing Process

How long do Apollo scooters last for?

Life Expectancy (Tires, Battery, Scooter)

Apollo Phantom 2.0 – Light Intensity Behaviour Explained

FAQs for New Rider

User  Manuals

User Manual Overview

Scooter Usage in Varying Weather Conditions

Riding your scooter in different weather

Weather Conditions

Can I take my scooter on the airplane?

Legal & Compliance

Safety & Regulations

Legacy Apollo Phantom (V1 To V4X) Maintenance Guide

General Maintenance Guide

Apollo City Maintenance Guide

Apollo Go Maintenance Guide

Apollo Pro Maintenance Guide

Routine & Seasonal

How to Straighten a Bent Brake Disc on Your Scooter

How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter

Pro: How to Adjust the Suspension (Front and Rear)

Component-Specific

Maintenance & Care

Rubbing Noise From the Wheel

Apollo Go: Hook Magnet Falling Off

Water Buildup Inside the Display

Controller & Motor temperatures

Speed Wobble on Your Scooter

Phantom V4X: Phantom V4X Steering Column Bolt Issue and Fix

How and When to Perform Motor Detection on Your Apollo Scooter

Apollo City: How to lubricate the wheel bearings

How should a customer proceed if they smell burning wires from their scooter?

How to Install Direction Washers and Nuts on City 2024

Understanding Air Loss When Disconnecting an Air Pump

E1 Error Code

E3 Error Code

E5 Error Code

E7 Error Code

Error Codes

Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)

Understanding Battery Voltage Sag on Your Scooter

Low Range on Your Apollo Scooter

How to Troubleshoot Scooters That Won't Turn On

Power

Phantom 2.0 Folding Mechanism Latch — Fit Issue and Fix

Folding Mechanism

Phantom 2.0 Fixing Inverted Headlight and Stem Light Controls

Hot/Warm Phantom 2.0 Light Box

Lighting

Battery Not Charging & Charger Stays Green

Spark or popping when plugging charger to scooter

Charging Issues

Apollo Go: Suspension Squeaking Noise

Suspension

Noise from Brake Discs

Noise From Drum Brake

Rust from Disc Brakes/Rotors

Stiff Braking With Drum Brake System

Hydraulic Brakes Not Working (Spongy)

Spongy Hydraulic Brakes on a Brand New Scooter

Brakes

Troubleshooting Tubeless Tire Issues on Your Apollo Scooter

Understanding Tire Wobble on Electric Scooters

Goo exploded from the tire

Tire Pressure Drops or Slow Leak From Rim/Valve

Tire

Phantom 2.0: Loose Fender

Fender

Kickstand Feels Loose or Rattles

Kickstand

Troubleshooting

How do I charge my scooter?

Can I use the fast charger with my Apollo Go?

Can I purchase a spare battery for extra mileage?

Compatibility of Apollo chargers in different countries

Charging Practices & Safety

Battery & Charging

Purchasing Spare Parts for Your Scooter

Can I upgrade my scooter?

How to Request Spare Parts Not Listed on the Website

How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers

Discontinued Apollo Scooter Models and Replacement Parts

Checking Website Inventory Availability

Parts, Accessories & Upgrades

What is the new 10,000km warranty on the frame?

Apollo Scooters Limited Warranty

Price Guarantee Policy

Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers

Are Flat Tire Punctures Covered by Warranty?

How to Transfer Your Apollo Scooter Warranty

Warranty Coverage

Submitting Extend Claim

Understanding Extended Warranty Coverage

Understanding Apollo’s 12 Month Limited Warranty vs. Extend Coverage

Extended Warranty

Return & Cancellation Policy

Return and Exchange Policy for Upgrade Kits

Exchange Policy

How do I exchange my scooter?

Can I exchange a refurbished/OB scooter?

Can I return my used scooter for a refund?

Return

Warranty Coverage for Open Box and Refurbished Scooters

Open Box & Refurbished Models

Open Box & Refurbished

Apollo Ship+ Policy

Purchasing Ship+

Ship+ Cancellation

Submitting Ship+ Claim

Ship+

What happens if my order is lost in shipping or stolen?

Lost & Stolen

Getting Parts Under Warranty for Discontinued Scooters

Parts & Replacements

Warranty & Support

Payment

Financing

Which financing options do you have?

How does Affirm financing work?

Why was my payment declined?

Locating Tax Numbers on Invoices

Missing Order Confirmation Email After Credit Card Charge

Payment & Financing

Understanding Our Order Processing Schedule

Pre-Orders

Orders

General Shipping FAQ

Location-Specific Shipping FAQ

Understanding Standard Shipping Times

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

Which shipping carriers do you use?

What does my shipping status mean?

Shipping Information and Delivery

How to Handle a Failed Delivery Attempt

Shipping

Orders, Payments & Shipping

How to Download & Install the Apollo Scooters App

How to Check App Versions on iOS and Android Devices

Apollo Scooter App Compatibility Guide

How to Record Your Ride in the Apollo App

How to Disengage Park "P" Mode

How to Delete Your Mobile App Account

How to Access or Reset Your Scooter PIN

What should I do if my scooter is stolen?

How to Connect Your Apollo Scooter to the Apollo App

Phantom 2.0 – Scooter Stuck in P Mode / App Won’t Recognize

App Troubleshooting

App Integration & Functionality

How to redeem Apollo Amps?

Does Apollo have a loyalty program?

I don’t see my AMPS in my account!

Why isn’t my promo code working?

Does Apollo have an affiliate program?

How do I become a reviewer?

Apollo x Sellit9 Trade-In Program

Community, Loyalty & Programs

What happens if I have any issues with my scooter after it is repaired by a Certified Shop?

What certifications/training do Certified Shops have to work on Apollo Scooters?