What should I do if my scooter is stolen?Updated 4 hours ago

How do I mark my scooter as stolen?

You can mark your scooter as stolen using the Apollo app:

• Go to Sidebar by tapping on the circle button on the top left corner of the app
• Tap on scooter
  • If you have multiple scooter, tap on "Switch Scooter" option
• Scroll down until you reach the section "Security and ownership"
• Tap on "Mark as stolen" option

What should I do after marking my scooter as stolen?

File a police report with the following information:

• Detailed description of the scooter
• Serial number
• Photos to identify the scooter

What happens after the scooter is marked as stolen?

When the scooter is marked as stolen in the system:

• If anyone tries to connect to it, the scooter automatically goes into park mode
• Speed will be limited to 0
• The scooter becomes unusable
• You will receive a notification with:
• The other person's email
• Last known location

What information can I share with authorities?

You can share the following details with law enforcement:

• The email address of anyone attempting to connect
• The scooter's last known location