Scooter Box Retention and Shipping GuidelinesUpdated 2 days ago

This article explains the importance of keeping your scooter's original packaging and provides essential shipping instructions for warranty service.

Original Packaging Requirements

Your scooter arrives in a cardboard box with styrofoam inserts, sometimes double-boxed. Retain this packaging throughout the warranty period to facilitate potential warranty repairs.

📝 Note: Since March 2021, all boxes include a "Keep this box" label.

❗ Important: Warranty coverage will not apply to shipping damage resulting from improper packaging.

Shipping Instructions

Box Preparation

To avoid US Customs delays through UPS, choose one of these methods:

1. Use an over-box to cover original box labels, or

• Remove the "Class 9 Diamond" label from the original box

Proper Packaging Guidelines

• Use original styrofoam inserts
• Include all original packaging materials
• Ensure secure and complete packaging

⚠️ Warning: Improper packaging may result in:

• Serious damage during shipping
• Safety risks for couriers and technicians
• Additional handling fees
• Potential warranty claim rejection

Additional Considerations

Damage Policy

Scooters arriving damaged at the repair centre due to improper packaging:

• Will not be eligible for return
• Customer is responsible for return shipping costs

Replacement Packaging

If original packaging materials are missing, Apollo will:

• Add protective foam
• Apply bubble wrap
• Replace boxes if necessary
• Add packaging material costs to repair invoice