Price Guarantee PolicyUpdated 7 days ago

Understanding Apollo’s Price Guarantee

Apollo’s Price Guarantee ensures that customers receive the best available pricing within clearly defined circumstances. Eligibility depends on your order status at the time a new offer is launched.

Price adjustments may be available for:

• Recently delivered orders
• Orders currently in transit
• Active pre-orders
• In-stock orders that have not yet shipped

For a price adjustment to apply, the lower-priced offer must be for the same product and the same fulfillment type (for example, in-stock versus pre-order).

What if my scooter was recently delivered?

If a new promotion is announced within 48 hours of your order being delivered, you may request a price adjustment.

To qualify:

• The promotion must have launched within 48 hours of delivery.
• Your request must be submitted within 5 business days of the promotion beginning.

If either of these conditions is not met, the order is no longer eligible for a price adjustment.

What if my order is in transit?

If your order is already in transit when a new promotion begins, you may qualify for a price adjustment.

To qualify:

• The promotion must be active while your order is still in transit.
• Your request must be submitted within 5 business days of the promotion beginning.

Requests submitted after this period or after the promotion has ended are not eligible.

How does the policy work for pre-orders?

If your order is currently a pre-order, you are eligible for any live pricing or promotion available for that same pre-order offering.

Example:

• If you purchased a scooter on pre-order for $1,099, and the same pre-order is later offered for $999, you may request a $100 price adjustment.
• If the promotion changes from a price reduction to a bundle offer, you may choose to pay the difference to receive the upgraded offer where applicable.
• Once a pre-order begins fulfillment, eligibility is determined under the In Transit or Recently Delivered sections above.

Please note: Pre-order pricing is considered a separate promotional offering from in-stock inventory. Price adjustments do not apply between different fulfillment types.

What if my in-stock order hasn’t shipped?

• If you purchased an in-stock scooter and your order has not yet shipped, we will honor any lower live price available for the same in-stock product.
• If the product later transitions to pre-order, any promotional pricing associated with the pre-order does not apply to previously purchased or fulfilled in-stock orders.

Important Policy Notes

• Price adjustments apply only to the same product under the same fulfillment type (in-stock or pre-order).
• Apollo does not combine or stack promotions.
• If you already used a discount code, only the additional price difference will be reimbursed.

Example:

If a scooter was originally $1,500, you applied a $100 discount code and paid $1,400, and the scooter later goes on sale for $1,350, you would receive a $50 price adjustment.

• Apollo does not honor expired promotions.
• Promotions are offered at Apollo’s sole discretion.
• Future promotions, pricing changes, inventory availability, and launch dates are subject to change without notice and are not disclosed in advance.

Frequently Asked Question

I bought an in-stock scooter, but now it’s on pre-order at a lower price. Am I eligible?

No,

• In-stock purchases and pre-orders are considered different fulfillment offerings.
• In-stock pricing reflects immediate availability, while pre-order pricing may include promotional incentives for customers who are willing to wait for future inventory.
• Because these are different fulfillment types, pre-order pricing is not eligible for retroactive price adjustments on previously fulfilled or shipped in-stock orders.