How to Disengage Park "P" ModeUpdated 14 days ago

What are the available unlocking methods?

• For 2023+ scooter models, unlocking can only be done through the mobile app
• Phantom 2.0 models can be unlocked using an NFC card

Why can't I use the power button to unlock my scooter?

• For security reasons, the power button unlock sequence has been permanently disabled on 2023+ models
• The previous method of pressing the power button five times no longer works on newer models

What do I need to know before unlocking my scooter?

• The scooter must be connected for the user to unlock it
• Unlocking is designed to be convenient and easy with the supported methods

What to do when the app cannot find the scooter?

• Make sure that the scooter is turned on and that you're next to it.
• Reboot the Bluetooth module by disconnecting the handlebar assembly, which is connected by a single communication cable running through the stem.

What to do when the app asks for a PIN you don’t have?

• If you are the registered owner but forgot the PIN:  
  • Retrieve it by going to Settings > My Scooters, long-tap the three-dot icon, and select "Show PIN," provided the scooter is still linked to your account.  
  • Reset the PIN by entering it incorrectly twice. You’ll receive an email with a 4-digit code to reset the PIN.
• If you bought or had the scooter second-hand:  
  • Ask the seller for the PIN.  
  • Alternatively, after two failed attempts, choose to reset the PIN. The original owner will be notified to confirm or deny the ownership transfer.