Apollo Certified Shop PricingUpdated a month ago

Why Choose a Local Certified Shop?

Taking your Apollo scooter to a Certified Shop offers several advantages:

• Convenience: Avoid the hassle and potential risks of shipping your scooter back to Apollo for repairs.
• Cost Savings: Save money by eliminating shipping fees.
• Reduced Risk: Minimize the chances of your scooter being lost or damaged during transit.

Understanding Repair Costs: In-Warranty vs. Out-of-Warranty

The cost of your repair will depend on whether it's covered by Apollo's Limited Warranty.

Out-of-Warranty Repairs

If your repair is not covered by the warranty, you can expect the following costs:

• Parts:You will pay the regular Manufacturer's Suggested Retail Price (MSRP) for parts, as listed on the Apollo website.
  • You have two options: order parts in advance and bring them to the shop, or let the Certified Shop order them for you when you bring your scooter in.
• Labour: The Certified Shop will set its own hourly labour rates. You can find these rates listed on the Service Locator.
• Diagnostic Fee: If your scooter requires diagnosis, the Certified Shop will charge a diagnostic fee, the rate for which is also available on the Service Locator.

In-Warranty Repairs

For repairs covered by the warranty:

• Parts: All necessary parts are covered by the warranty. The Certified Shop can order these for you.
• Labour: In most cases, labour is fully covered. You will only be responsible for additional labour charges if the Certified Shop's hourly rate is higher than Apollo's standard labour rate of $100/hour.
  • These situations are rare. We recommend checking the labour rates of your local Certified Shop on the Service Locator beforehand.

Why Might I Pay for Warranty Repairs?

In some instances, you might have a small out-of-pocket expense for labour even with an in-warranty repair. This typically occurs when a Certified Shop's labour rate exceeds Apollo's standard rate of $100/hour.

• How it works: Apollo covers labour up to $100 per hour. If a shop charges, for example, $120 per hour, you would pay the $20 difference for the hours worked.
• Benefit: Even with this small additional cost, it's often still more affordable than shipping your scooter to an Apollo Hub for repair, which would provide full labour coverage.
• Alternative: If you prefer full labour coverage for warranty repairs, you can ship your scooter to an Apollo Hub. You can start this process here.

Need More Help?

If you have any questions or concerns, please don't hesitate to contact our A-Team at [email protected]