Why Was My Order Voided?Updated 10 hours ago

We know it can be confusing and frustrating when your order is voided. We want to help you understand why this happens so you can get back to shopping with confidence!

An order is automatically voided when our system cancels it without manual intervention. This usually happens to protect you and our store from potential risks like fraud or payment issues.

Common Reasons for Automatic Order Voiding

Here are some typical reasons your order might be automatically voided:

1. Location Verification Failure (e.g., Using a VPN)

Our fraud prevention system checks if your order’s location matches your payment information. If you’re using a VPN or proxy that masks your real location, this can cause a mismatch and trigger an automatic void to prevent fraud.

2. Suspicious Payment Activity

If the payment method or transaction pattern looks unusual or risky (such as multiple rapid orders or mismatched billing details), NoFraud may flag the order and void it automatically.

3. Inconsistent Customer Information

Orders with conflicting or incomplete information—like mismatched shipping and billing addresses—can be automatically voided to protect against fraud.

4. Failed Payment Authorization

If the payment processor cannot authorize your

payment (due to expired card, insufficient funds, or bank restrictions), the order may be voided automatically.

5. High-Risk Order Patterns

Certain order characteristics, such as unusually large amounts or shipping to high-risk locations, can trigger automatic voiding as a precaution.

What Can You Do?

• Avoid using VPNs or proxies when placing your order to ensure location verification passes smoothly.
• Double-check that your billing and shipping information is accurate and matches your payment method.
• Use a valid and authorized payment method.
• If your order was voided and you believe it was a mistake, please contact our support team — we’re here to help you!

Disclaimer

Automatic voiding is a security measure designed to protect both customers and our store from fraudulent activity. While these are common reasons for automatic voiding, each case is unique. If you have questions about your specific order, please reach out to our customer support for personalized assistance.