How to Submit Photos for a Warranty ClaimUpdated 4 hours ago

To help our Warranty Team properly review your claim, we’ll need clear photos of your scooter.

Providing the correct pictures allows us to:

• Accurately assess the issue

• Avoid delays in processing your claim

• Offer the fastest possible resolution

If photos are missing or unclear, we won’t be able to properly review your claim, which may delay the process.

📸 Required Photos

Please submit clear photos of your scooter from the following angles (as shown in the reference images below):

1. Full scooter – Left side view

2. Full scooter – Right side view

3. Front view

4. Rear view
   

5. Top View

6. Bottom View

7. Right Handlebar Side

8. Left Handlebar side

If your issue involves:

• A strange noise

• Display errors

• Throttle or brake problems

• Power or battery concerns

Please also include a short video clearly showing the issue. Videos help our technicians diagnose problems much more accurately.

📷 Photo Guidelines

For the best results:

• Make sure the scooter is fully visible

• Take photos in good lighting

• Avoid blurry images

• Do not crop out important parts

• Ensure the damaged or affected area is clearly visible

⚠️ Important

Claims submitted without all required photos cannot be fully reviewed by our Warranty Team.

Providing complete documentation upfront ensures:

• Faster review times

• Fewer follow-ups

• Quicker resolutions

If you’re unsure whether your photos are sufficient, feel free to include extra images — more detail helps!