How to Handle a Failed Delivery AttemptUpdated a month ago

How to Handle a Failed Delivery Attempt

Overview

This guide explains what to do if you miss a delivery attempt for your order. You'll learn how to contact the courier, arrange for pickup, and understand your responsibilities to avoid additional fees.

Before You Begin

• Have your tracking number or delivery notice handy.
• Identify which courier (e.g., Canada Post, FedEx, UPS) attempted the delivery.

Steps

1. Contact the Courier Directly: Reach out to the delivery service as soon as possible.
   • Find their contact information on the delivery notice or the courier’s website.
2. Request Delivery Details: Ask the courier for:
   • The exact location where your package is being held.
   • The hours of operation for the pickup facility.
   • Any identification you need to bring for pickup.
   • Options for rescheduling delivery or rerouting to a different pickup location.
3. Arrange for Pickup or Redelivery:
   • Visit the designated facility within the stated timeframe to collect your package, or arrange redelivery if available.
4. If Your Order Is Marked "Returned to Sender":
   • Contact Apollo support at [email protected] as soon as possible.
   • The support team will explore available options, including the possibility of re-shipping your order.
   • Be aware that you will be charged a re-ship fee if the order needs to be sent again.

💡 Tip: If you're unable to pick up your package, ask the courier about alternate pickup options or authorized representatives who can collect on your behalf.

⚠️ Note:

• It is your responsibility to arrange pickup at the designated facility.
• Apollo is not responsible for any return shipping fees if you do not receive your delivery or arrange for pickup.
• You will be charged a re-ship fee if your order is returned to sender and needs to be shipped again.

Need More Help?

If you have any questions or concerns, please don't hesitate to contact our A-Team at [email protected]