General Shipping FAQUpdated 7 days ago

Understanding Normal Shipping Times  

• In-stock orders are usually processed within 24 hours, Monday to Friday.  
• Orders placed late Friday and on weekends are processed the next business day, Monday.

Note: Pre-orders are excluded; shipping updates for pre-orders are sent via separate email.

Where do you ship from?

• Canada: Orders ship Vancouver.

  • West Coast: 2–5 business days

  • Midwest: 3–6 business days

  • East Coast: 3–8 business days

• USA: Orders ship from Kansas City.

  • Typical delivery time: 3–6 business days.

• Australia:

  • South-East: 3–7 business days

  • East: 5–9 business days

  • West: 5–9 business days

  • North: 5–10 business days

Understanding Standard Shipping Times

• It may take 24–48 hours after your order is processed for your tracking number to appear.

Which shipping carriers do you use?

• USA: FedEx & UPS

• Canada: FedEx, UPS & Canpar

• Australia: EWE & Australia Post

Shipping Information and Delivery

• Shipping Coverage / Available Destinations:

  • Canada

  • Continental United States (excluding Hawaii, Alaska, and Puerto Rico)

  • Australia