Apollo Amplified: Loyalty & Rewards ProgramUpdated a day ago

Available for US and Canadian customers only.

Apollo Amplified is our loyalty rewards program that lets you earn AMPs — Apollo's loyalty points — through purchases, riding milestones, and engaging with the community. Redeem your AMPs for discounts on scooters, accessories, spare parts, and exclusive Apollo merchandise. Every member has access to the same rewards at the same AMP cost — there are no membership tiers.

AMP Expiry

AMPs expire 12 months after the date they were earned. Be sure to redeem your AMPs before they expire — you can check your current balance and upcoming expiry dates from your Loyalty dashboard at any time.

How to Access the Loyalty Program

1. Go to the Apollo website and click the profile icon in the upper-right corner (on mobile, select "My Account").
2. Log in or create an account.
3. Select "Loyalty Program" from the account menu to open your dashboard.

From your dashboard you can view your AMP balance and expiry dates, browse available earning activities, and claim rewards.

How to Earn AMPs

Earn AMPs through the actions below. Riding rewards AMPs are based on specific milestones and actions rather than a flat per-mile rate — the more specific actions you complete, the more AMPs you earn. Exact AMP amounts for each activity are shown live in your Loyalty dashboard.

Important: For social media actions, you must click "Earn Points" from within your Loyalty dashboard — not from the social platform directly. Activities you've already completed will appear grayed out. Actions without an "Earn Points" button are either automatic or already credited.

Earning AMPs by Riding

Riding rewards AMPs through specific milestones — like completing a 20+ mile ride or reaching a mileage milestone — rather than a flat rate per mile. To make sure your rides are tracked correctly, a few things need to be set up first.

Requirements:

• Your scooter must be App-enabled and connected to the Apollo App during your ride. Non-App-enabled scooters cannot earn riding points.
• Your Apollo App account must be linked to your Loyalty account (see steps below).
• Ride tracking must be started manually before each ride, or set to start automatically in the Apollo App settings.

How to Link Your App and Loyalty Accounts

1. Open the Apollo App and go to the Settings tab.
2. Select Personal Information.
3. Tap the Apollo AMPs field.
4. Select "Yes, merge my account."
5. Enter your Shopify/store email address.
6. Retrieve the confirmation code sent to your email and enter it in the app.
7. A pop-up will confirm your current AMP balance once the accounts are linked.

Note: If you use the same email for both accounts, they may link automatically — but manual linking is often still required.

The Referral Program

Refer a friend and both of you benefit — you'll earn AMPs, and your friend gets a discount off their first purchase.

Share your unique referral link via email, WhatsApp, or social media. You don't need to have made a previous purchase to refer someone, but you do need an active account. Your friend must check out using your referral link — referrals cannot be applied after a purchase is completed.

When will my AMPs arrive? Referral points are not instant. They are awarded only after your friend's order has been fulfilled, with an additional 3-day processing delay before they appear in your account.

Rewards Catalogue

Redeem your AMPs for vouchers (discount codes) and function rewards (physical or digital items). Every member has access to the full rewards catalogue at the same AMP cost — there's no membership tier required to unlock a reward. You just need enough AMPs. Current AMP costs for each reward are shown live in your Loyalty dashboard.

Each reward can only be redeemed once per year. This limit resets annually, and you can redeem as many different rewards per year as your balance allows. Claimed voucher codes expire 30 days after redemption, so apply them before they lapse. Remember that unused AMPs themselves expire 12 months after being earned, regardless of redemption activity.

Voucher Rewards (Discount Codes)

Function Rewards (Physical & Digital Items)

Gift cards: When you redeem an e-gift card reward, you'll receive a coupon code to use at checkout when purchasing the gift card. Once you complete that purchase, the actual gift card will be issued and can be applied to any order on the Apollo site.

How to Redeem a Reward

1. Log in to your Apollo account and click the profile icon (on mobile, select "My Account").
2. Select "Loyalty Program" from the account menu.
3. Scroll down to the "Rewards" section. Any reward you have enough AMPs for will show a "Claim Reward" button.
4. Click "Claim Reward" and confirm the pop-up.
5. A voucher code will be displayed — copy it to use later, or click "Go to Cart" to continue shopping.
6. At checkout, paste your code into the discount code field and click Apply.

Frequently Asked Questions

Q: Do my AMPs expire? Yes — AMPs expire 12 months after the date they were earned. Redeem them before they expire; your Loyalty dashboard shows your current balance and upcoming expiry dates.

Q: I earned points but they aren't showing up in my account. Point timing depends on the activity. Social media points require you to click "Earn Points" from inside your dashboard — following us directly on the platform won't trigger tracking. Referral points only appear after your friend's order is fulfilled. If points are still missing after allowing some time, contact our support team and we can add them manually.

Q: My AMP balance went down. What happened? Your balance decreases when you redeem a reward, when AMPs expire 12 months after being earned, or if you cancel an order that previously earned you points. If something looks off, reach out to our support team.

Q: I created my account after I bought my scooter. Can I still get points for the purchase? Our team can add those points manually — ideally accounts are created before purchase, but we've got you covered. Please contact customer support.

Q: I'm riding with the app connected but not earning riding points. Make sure ride tracking is active — either started manually before your ride or set to auto-start in the Apollo App settings. Also confirm your App account is linked to your Loyalty account. Note that riding AMPs are earned through specific milestones (e.g. a 20+ mile ride, or reaching a mileage milestone), not a flat rate per mile.

Q: My scooter isn't App-enabled. Can I still earn riding points? Unfortunately, no. Riding milestone AMPs require an App-enabled scooter connected during the ride. You can still earn plenty of points through purchases, referrals, and engagement activities.

Q: I clicked follow on Instagram but my points aren't showing. To earn social follow points, you must click the "Earn Points" button from within your Loyalty dashboard, which redirects you to our social page. Following us directly from Instagram won't be tracked automatically.

Q: How many times can I redeem a reward? Each individual reward can be redeemed once per year. That limit resets annually, so you'll be able to claim any reward again the following year. You can redeem as many different rewards as your balance allows within the same year.

Q: How long do I have to use a claimed reward? Claimed voucher codes expire 30 days after redemption. Make sure to apply your code at checkout before it lapses.

Q: Can I use my AMPs toward merchandise? Yes — AMPs can be applied toward scooters, accessories, upgrades, spare parts, and exclusive Apollo merch.

Q: Do I need to reach a certain tier to redeem a reward? No — Apollo Amplified no longer uses membership tiers. Any member can redeem any reward as long as they have enough AMPs.

Q: Can I merge two loyalty accounts into one? Yes. Reach out to our A-Team and we'll be happy to assist.