Apollo Scooters Limited Warranty

All Apollo Scooters (“scooters”), are covered with a limited warranty against manufacturing defects for a period of:
 

• ONE (1) YEAR on the original components of the scooter outlined in the chart below; and

• 10,000 KILOMETERS on the the scooter frame (includes the stem and the deck). This only applies for scooter models sold after June 1st, 2023 only (“New Models”). This includes the following models:
   

• Apollo Go 2024

• Apollo Air 2023/2024

• Apollo City 2023/2024

• Apollo Phantom 2023/2024
   
  All models purchased before June 1st, 2023 will still be eligible for the standard 1 YEAR warranty on the scooter frame.
   
  For customers who purchased the Apollo Phantom 2.0 (Stellar or 52V version) on pre-order before March 1, 2025, the warranty period provided with the scooter’s limited warranty is extended to 24 months. All other terms and conditions, including exclusions, of the limited warranty shall still apply.
   
  This policy starts on the day the scooter is received by the customer and also includes open box refurbished orders. This limited warranty coverage is only applicable in the following conditions:
   
  The scooter was purchased from Apollo directly or one of our Authorized Repair Centres. Apollo Scooters bought through our distributors are not covered by the Limited Warranty.
   
  Information regarding the original purchase (name listed on the shipping address of the associated order and order number) is required to the limited warranty coverage which commences on the day the scooter is received by the customer. The warranty period is terminated on the first day of the second year from the original date of delivery.
   
  The limited warranty is applicable to the list of covered repair services, which includes the following:

• The remaining parts of the scooter are considered wear & tear and are not included in the limited warranty as they are not manufacturing defects.

• The 10,000 warranty on the scooter frame includes any structural damage to the frame that are considered defects in material or workmanship. The frame warranty will exclude any cosmetic damage like scratches or dents.

• The estimated price may differ slightly across the various models and the condition of the scooter after inspection. The prices and time shown are based on a normally maintained scooter with no other complications which may cost more time and effort to repair/replace parts.

• If the defect is not reported within the timelines above, the components will not be covered by warranty.

• Prices are exclusive of any sales tax, shipping charges, and Apollo Ship+ Service to and from our repair centre.

• For scooters deemed covered under the limited warranty, the costs in the above table will be waived.
  If, upon inspection, your limited warranty is deemed to be void, you will be responsible for the cost of the repair service and and components required to complete the repair.

You have the option to go to any Apollo Certified Shop for warranty and non-warranty repairs.
 
Certified Shops are authorized to charge their standard hourly and diagnostic rates. If the Certified Shop charges more than Apollo's rate for warranty repairs, you will be responsible for paying the difference.
 
Certified Shops are authorized to charge a Diagnostic Fee for warranty repairs, which you will be responsible for covering. If you prefer Apollo to diagnose the issue remotely, this service is free of charge. To start a remote diagnosis with our team, please submit a ticket.
 
More information about Apollo Certified Shops and their rates can be found at the bottom of these pages:
 
Canada Terms and Conditions
 
US Terms and Conditions
 

Spare parts are covered for a period ranging up to 90 days following the purchase of the product, depending on the component and the type of install.
 
Apollo will replace any component that is deemed to be defective or damaged, except in case of user error. The warranty covers the listed products and follows the terms below:
 

 
Spare parts can be assessed and found defective directly by Apollo only. For defective spare parts installed by Apollo, Apollo will cover labour for repairs within 30 days. For defective spare parts installed by the customer, Apollo will not cover labour and the customer will be responsible for labour fees.
 
The same exclusions as Apollo’s Limited Warranty apply to all spare parts and upgrade kits.

 
Apollo Limited Warranty does not cover the following:
 

• Normal wear and tear of any covered component

• The cost of shipping to and from an Apollo repair centre and any other associated shipping costs (courier insurance, Apollo Ship+ Service)

• The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed for repair shipping. The original box is required for returns.)

• Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance, extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Apollo

• Accessories or upgrades

• Failure to download and install the mobile device application updates

• Failure to perform maintenance or service at appropriate intervals as specified in the product instructions provided with the product
  Improper installation of the Phantom Upgrade Kit

• Screws, loss of screws, stripped screws due to over forcing

• Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)

• Unauthorized service centre repairs or parts will not be covered if damage, failure, or loss occurs
  Incurred costs for use including Uber rides or public transportation that results in loss of time, consequential, special, punitive or incidental loss, or damage to personal property

• Any product rusting, blemishes, loss of colour due to sun exposure over time of usage, or any cosmetic damage that does not affect the performance of the scooter

• For any orders that have received a chargeback and that are currently under investigation, the warranty will be voided until the chargeback is resolved. If a chargeback on a scooter order is resolved in the customer’s favour, the scooter becomes Apollo’s property and must be returned to Apollo. If resolved in Apollo’s favour, the customer remains its owner and warranty is reinstated.

Apollo offers the option to purchase additional Ship+ Service to cover the value of your scooter in transit.
 
If your order is lost during shipping and you purchased Apollo Ship+ Service, we will send you an open box replacement in same or better condition.
 
If your order is damaged during shipping and you purchased Apollo Ship+ Service, please refer to the Apollo Ship+ Service policies here for more information on the details of the policy and how to submit a claim.
 
If your order is lost or damaged during shipping to one of our repair centres, you assume full risk for the package Apollo will not provide any reimbursement. We strongly recommend you insure the contents of your delivery with the courier.
 
If your order is lost or damaged during shipping from one of our repair centres to you, we will do our best to coordinate with the carrier in order to recovering the scooter and find a resolution. Please contact our support team.

APOLLO WILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.
 
Limited Warranty Claims
 
In order to effectively help you get the repair or replacement part needed under the limited warranty, you must do the following:
 

1. Submit a claim using the Repair Form and our team will help direct you to the right option (shipping or dropping off at a Certified Shop):

• You are required to submit the original order number along with any claim

• You will need to include images and/or videos in your email request, proving the existence of the defect
   

1. If you're in a city with a Certified Shop, you will receieve contact and booking details for convenient service. If not, our team will assist you with shipping instructions to send your item to one of our warehouse locations for repair.
    

2. When your scooter arrives at one of our Repair Centers, our team will run through an Eligibility Check to ensure that your scooter is still covered by warranty. In order to be eligible for the warranty you need to meet the following requirements:
    

• Claim is received no more than 1 year from the scooter’s delivery date.

• You are the original purchaser of the scooter or have the order name and name of the original purchaser.

• You do not meet any of the list of exclusions listed above in the Exclusions section.
   

1. If our team determines the component is in fact defective and needs replacement, your claim will be covered.
    

2. If your scooter is brought in for repair and it is determined that the warranty is void for any reason including to but not limited to water damage, failed inspection due to abuse, or if you are not original owner, you will be responsible for any costs associated with servicing the scooter including parts and labour charges. Please refer to our terms and conditions to review the full Limited Warranty Terms and Conditions.
    
   Canada Terms and Conditions
    
   US Terms and Conditions

Owner's Responsibility
 
As a purchaser and owner of an electric scooter, we ask that all customers do their due diligence before purchasing a scooter to understand the maintenance needs required for these machines. Electric scooters will always require tightening screws, cleaning to avoid rust and squeaky brakes, and proper winter storage. Our A-Team is always here to help if you have any questions regarding maintenance - we always rather you ask than try it yourself. We also kindly ask to always keep your scooter box with you (you may need a repair or maintenance in the future and boxes are expensive to ship). We require that you ship the scooter in the original box and packaging for returns.