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Apollo Servicing & Support Center
I need to return my scooter but I don't have the original box and packaging anymore
Unfortunately, we only accept returns and exchanges with the original box and packaging.
If you do not have the original packaging, your scooter will be ineligible for return and exchange.
We strongly recommend that you keep the original packaging for this reason.
In the future, if your scooter needs repair or maintenance, you will also be required to ship the scooter back to us with the original packaging. For repairs, our team can assist you with sending a new box for a fee. In this case, you will be responsible for any damage and additional repair costs incurred during shipping to our repair centres.
Failure to package the scooter properly may result in serious damage to the scooter during shipping, and may also render the scooter unsafe to handle for the courier, our technicians, and you!
If a scooter is shipped without the original inserts or in improper packaging, we’ll take the necessary steps to protect it — including adding foam, using plenty of bubble wrap, and replacing the box if needed. Please note that the cost of these materials will be added to the repair invoice if the scooter is not shipped in its original packaging.
Please refer to the full Return & Cancellation Policy below.
You can get more information on the Limited Warranty below.