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Apollo x UBIF Repair Form
Apollo x UBIF Repair Form
The next step is to fill out our Repair Form.
Please note that UBreakIFix is a Level 1 Repair Center
This location can only service the following models (2022 and newer):
Apollo Pro
Apollo City
Apollo Air
Apollo Go
These are repairs that typically do not require diagnosis and can be completed using the Spare Part assemblies.
If you know what repair you need, you can feel confident booking a repair with a Level 1 partner. You can also reach out to our team through Video Chat or by Submitting a Support Ticket below so we can assist you with diagnosis before you book an appointment at a Level 1 Certified Shop.
For repair bookings involving legacy and discontinued scooter models, kindly fill in your details on the next page. Our specialized technical support team will respond within 24 hours with next steps.
Once you complete this form, our team will verify your warranty coverage and assist in shipping you the required parts and scheduling an appointment with our UbreakIFix partner.
If you find that you're missing any required information, don't hesitate to email our technical team below. We're always ready to assist you and our response time is within 5 hours.
If you purchased your scooter after October 2020, you should have a unique identifying serial number for your scooter.
Most scooters should have the serial number printed on the bottom of the deck of the scooter, as shown here:
You can also find it printed on the box:
How Do I Read the Serial Number?
The serial number for this specific scooter is City2101101 with "City" being the model of the scooter. Other scooters will have their model number printed accordingly. The serial may then include a product variant identifier like H or 60V. The next 4 digits, 2101, are the production date code. The first 2 digits are the year produced and the next 2 digits indicate the production month.
The remaining digits at the end of the serial number string are the unique unit identifiers.
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