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Apollo Servicing & Support Center

Apollo Servicing & Support Center

I want to cancel my order - how can I do it?

***Returns: If a shipping label is assigned, it's considered a return.
Cancellations: Order information is transmitted to our fulfillment centers every morning (Eastern Standard Time), hence, any requests for order cancellations must be initiated on the same day the order is placed. After the order has been processed, it is treated as a return, subject to our standard return policy. To cancel your order, please use our cancellation request form here:

US Self-Serve Portal

Canada Self-Serve Portal

If you encounter any issues during the submission process, kindly contact our support team at [email protected] for prompt assistance. It's important to note that exceptions are only applicable to pre-orders.

Step 1: Enter your order number and email

Step 2: Select the items you would like to cancel

Step 3: Enter your reason for cancellation

Step 3: Submit your request

Once your request is received, our team will review it within 24 hours and you will be notified by email once your request is approved! Once your request is approved, the balance will be returned to your original method of payment within 10 business days.

Before submitting your cancellation request please be sure to review our full Return/Cancellation policy to determine what you may be eligible for.

Please note that if the product has not yet been fulfilled, you will be eligible for a full refund. If you have already received your product, returns will only be accepted on unused products and customers will need to cover return shipping plus credit card processing fees of 3%.

You can view the entire Return & Cancellation policy below.

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