Apollo Servicing & Support Center

If you are encountering issues or simply seeking a fresh start, factory resetting the scooter settings can be a valuable solution. Here's a brief guide on how to perform a factory reset.

Steps:

1. Go to "Settings"

2. Tap on "My Scooters"

3. Select the scooter

4. Tap on "Restore Factory Settings"

5. Enter scooter's PIN (if biometric is enabled, the app will scan for Face ID or Finger ID)

6. Tap on "Proceed" button to confirm

7. App will go through the process of resetting the scooter settings

8. Process complete

9. Go to "Settings"

10. Tap on "My Scooters"

11. Select the scooter

12. Tap on "Restore Factory Settings"

13. Enter scooter's PIN (if biometric is enabled, the app will scan for Face ID or Finger ID)

14. Tap on "Proceed" button to confirm

15. App will go through the process of resetting the scooter settings

16. Process complete

Just a heads-up: your PIN won't be reset by doing this.