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Apollo Servicing & Support Center

Apollo Servicing & Support Center

How can I get spare parts not listed on the website?

As of August 2023, we have discontinued the individual sale of spare parts. Our new focus is on offering spare part assemblies for newer models, which are thoughtfully curated collections of spare parts typically needed together for various repair and maintenance purposes. This revised approach is designed to streamline the process of ordering and conducting repairs on your scooter, ensuring you have every part needed for the specific repair at your fingertips.

****Applicable Models: ****

This adjustment will be implemented on the following newer models:

  • Apollo Air & Air Pro 2022/2023

  • Apollo City & City Pro 2022/2023

  • Apollo Phantom 2023

For our valued customers with legacy models, we recognize that there may still be a need for individual spare parts! Although we are transitioning away from providing support for individual parts for legacy models, your needs are not overlooked.

We will make every effort to assist you, but please be aware that there is no guarantee that individual parts will be available in stock or accessible.

How It Works:

If you need a spare part for your scooter, the next step is to order the spare part assembly, which includes all the necessary components. By providing these assemblies, we ensure that you have all the required parts on hand to complete repairs efficiently!”

Identifying the necessary assembly:

To simplify this transition and assist you in easily identifying
the necessary spare part assembly, we are introducing a new feature on our website known as the "Parts Selector." You can find this tool under the Accessories/Parts drop-down menu, listed as "Parts Selector." This resource will offer a simple and user-friendly interface, allowing you to quickly locate the appropriate spare part assembly for your scooter model.

If you have any questions, need assistance in choosing the correct assembly, or have inquiries about spare parts, please don't hesitate to start a Live Chat with our A-Team.

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