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Apollo Servicing & Support Center

Apollo Servicing & Support Center

How can I change the name of my scooter in the Apollo App?

To change the name of your scooter in the app, follow these steps:


Open the app

Go on the dashboard page


Select your scooter

Click on the name of your scooter on the top of the page - in the middle section.


Add new scooter

Click on ''Add new scooter'' on the bottom of the page.


Connect account

Connect your account to your scooter. Make sure the scooter is turned on and within 6 feet


Input serial number

Now, it's time to input the serial number of your scooter. It should start with your scooter model name followed by a series of 7 numbers (e.g. Air******* or Airpro*******)
It is extremely important to enter the correct serial number, as the specs of the remaining range and the speedometer is based on the serial number provided. It will also help our Customer Service Team if you ever have a problem with your scooter.


Inspect scooter

Now, inspect your scooter and make sure everything is fine. If you see a problem, please click on ''There is a problem with my scooter'' and report it to our customer service team. If you don't see any problems and want to go to the next steps, click on ''Everything is fine''


Setup code

Now, it's time to setup a code for your scooter to ensure that you will be the only one able to control it. ***This password is not accessible by our team, so please make sure to put a code that you will remember. You will be able to change it in the setting of the app.


Rename your scooter

The next and final step will be to rename your scooter.
You will be able to change the name in the settings of the app at a later time if desired.


Safety video

You will then be guided through a safety video, you will not be able to go to the next step until you have watched it in its entirety - safety first!


Basic functions

There will be 3-slides showing you how to operate the basic functions of your scooter.


You're done!

Voilà! You are all set! You can now enjoy our app with your newly added scooter!

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