Apollo Servicing & Support Center

As a Canadian business, we ship all orders containing a scooter to the majority of Canada free of charge! *

**Please note **: We are currently experiencing some fulfillment delays. We’re seeing some orders take 4-7 days to ship out, so please don't be alarmed if your order takes this long to show as fulfilled on the Order Confirmation page.

We have three fulfillment centres across Canada, in Montreal, Toronto, and Vancouver. Depending on stock levels, your order can ship from either one of these locations. Once an order is placed, the processing time for in stock products is around 24 hours. Our couriers will then pick up the order either on the same day or the next day, depending on the order time.

If shipping from our Montreal or Toronto warehouses:

Once an order is shipped out, shipping to Eastern Canada takes an average of 1-2 business days, while Western Canada takes 4-6 business days.

If shipping from our Vancouver warehouse:

Shipping to Western Canada takes an average of 1-2 business days, while Eastern Canada takes 4-6 business days. For more information on estimated shipping times within Canada, feel free to visit our Shipping Page here.

If you would like to track your order or view your Order Confirmation Page, you can restart this assistant and click on "Track my Order" on the main choice list.

We automatically notify you by email when the product does ship out and provide a tracking number to allow you to track your product while it's in transit to you. Note: It often will take 24-48 hours for your tracking number to go live and get updated after you receive it.

For any additional questions, please start a Live Chat below or submit a support ticket

**Please note that shipping to the northern territories & eastern provinces may incur extra shipping charges, and Apollo will cover shipping expenses up to $100. *