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Apollo Servicing & Support Center

Apollo Servicing & Support Center

Can I return a refurbished/OB scooter?


Unexpected situations arise and you may need to return your order - we completely understand that. However, we ask that you do your due diligence before purchasing a scooter to minimize the likelihood of returns. We have a customer support team dedicated to helping you make the best decision possible - please leverage that and don't hesitate to reach out with questions, comments, or concerns.

Spare parts and Apollo branded merchandise are final sale and are not eligible for return or exchange under this policy. Accessories and upgrades are eligible for return and exchange only if they have not been used or installed on the scooter. If we receive a return for an accessory or upgrade that has been installed, it will not be eligible and you will be responsible for return shipping.

**We do not accept returns on used scooters. **

If the order has been processed by one of our 3rd party fulfillment centres, it is considered a return.

If the product you ordered is in stock, a label will be created for your order within 1 hour for US orders and 2 hours for Canada orders. As soon as the order has been processed by one of our 3rd party fulfillment centres, it is no longer considered a cancellation and is now falls under the return policy. We cannot guarantee that we will be able to stop your order from being picked up by the courier in time as our products ship from a 3rd party location. If we are able to stop the shipment in time, we will not charge return shipping fee.

Important note: Even if you don't receive a tracking number, your order may have already shipped from our warehouse. There is a 12-hour delay for this, so please ask the A-Team and they will notify you of the status.

If the scooter has been shipped, this is considered a return and you will be charged:

$50 Restocking Fee + Return Shipping Fee + 3% Payment Processing Fee

Please refer to our full Return & Cancellation Policy below.

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